Corporation Bank — Refund not received from corp bank, though amazon confirms to have processed the same

Hello,

I placed an order using my Corporation Debit Card on Amazon on the September 17th 2020 but later I returned the product and Amazon processed the refund of Rs.2825 on the Oct 8th 2020. Normally it takes about 5 business days and I should have got my refund. But, nothing till date..

So, as usual I contacted Amazon customer care, they sent an email with the "Refund Reference # 30005402830261098095361" number and asked me to contact the bank customer care. So, I first call the customer care for corp bank, the agent just shooed me off with an email address. I sent an email with a refund request and I didnt get a reply.. So, I call customer care for the bank again, they said nothing can be done on their end so I need to contact the branch.

I write a letter and go to the bank branch but the manager asks me to forward the complaint I sent earlier to the bank which I did... He sends it inturn to the concerned team and they reply to me stating the following:

[protected]
Dear Sir/Madam,

Generally refunding firms give a standard reply that the process is done but they do not pass on the funds to the receiver bank i.e., our bank in this case

REFUND files are processed on a daily basis by the bank on receipt through NPCI. Until receipt of funds the credit to our bank the same does not appear in the account of the customers

Recheck and reapproach the sender institution and provide them the account statements copy for redressal

[protected]

So, why would someone fake a refund reference number?
Where do I go now?

I call back Amazon and they suggested filing a complaint here.

Could you please help? I need my money back.