Corporation Bank — staff's response is horrible

Address:560102

When you visit branch for any queries or clarification, the staffs always try to escape from the responsibility and ask us to visit home branch. If for everything we need to go to home branch, what is the purpose of setting up branches?
Even if we ask to get the passport book entered with the latest transaction, they have a problem.

Basically the staff act as though they are doing some personal favour. I don't understand aren't they paid to do what they are suppose to do!
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    Corporation Bank Phone
    +91 80 2660 2500
    +91 80 2660 0587
    Corporation Bank Address
    Fts Centreshresta Bhumi, Door No: 87, K R Road, Bangalore, Karnataka, India - 560004
    View all Corporation Bank contact information