Country Club — Country club membership complaint

Address:	Pune, Maharashtra, 411028
Website:	www.countryclubindia.net

Well, i would like to draw the attention of the country club officials that i have never had a good experience with your club since the time we have taken the membership. We are feeling not just cheated but robbed. We took the membership (Ccpu40v10lb71124) on 14th feb 2014 from pune for rs 105000. We were told by the incharge of the country club, amanora, pune that we would be charged amc (Rs 8500) only in case we use your party halls or similar. We would not be charged of any amc in case of resort bookings. But it has been an year and that person has not given us properly in writing. We have been following up on this for a very long time but almost everytime he delays this saying that i am waiting for this to get updated in the system. The customer representatives of country club keeps on calling us for paying amc almost every month. We were told that the bookings will be on the basis of first come first serve. But whenever we try to make bookings, we are told that we would have to upgrade by paying so and so amount if we want the bookings on the desired dates. We were promised many other benefits which all look fake now.

Recently we visited the country club new year event at pune.
We were told that it is free for the members. But before we could actually enter the lawns we were told that we'll have to pay min. Rs 1500 if we want to purchase any drinks/food items. We thought it to be okay and paid the amount. When we went inside, we saw there was a huge line for food. Sometimes the food was getting over, sometimes there were no plates, people were getting frustrated like anything. We were standing in the queue till like 11:45pm. Imagine it's a new year eve and we were waiting in the queue for the food which consisted of just 1 chapati, 1 curry and a pinch of rice. We also heard people talking about the quality of food being real bad. We had to come out of the queue and eat somewhere outside as there was no hope of getting the food there. We literally wasted our rs 1500 for nothing. You guys ruined our new year eve. Even the performances were average. It could not have been worse.

When we pay such a huge amount for something, we expect some trust and honesty from you guys. But this membership has been nothing but looting!!! Please take some immediate action otherwise you will find hell loads of negative reviews from my end at any public forum possible plus loads of negative mouth publicity.

We would like to undo the membership and request the refund! Please help asap.