Country Club Hospitality & Holidays Limited — Want to cancel membership

Address:

Country Club Hospitality & Holidays Limited,6-3-1219/A, 4th & 5th Floor, Begumpet, Hyderabad, Telangana 500016

I had taken the membership unfortunately on 29th June 2019. The sales executive and one lady manager had convinced at Mahadevapura (Bangalore) CCD cafe in such a way that no one could lose the opportunity.

The Fact is that, there is no Club at Sarjapur road - Bangalore in operative mode. It is under demolish mode. This was not being told to me while taking the membership. I have taken the membership considering the location is very near to my home and it can be accessible at any time. The holiday package was not at all interested by me.

The very next day when I had been to the place of the Sarjapur Club, it was under demolished condition and God knows when it will be ready or will not be ready forever.

Since then I had been calling to the sales executive (Imran) and one lady manager called (Rekha). But no one has responded my calls. One fine day Rekha attended my call and told she had left the company. So i had approached a branch office at Jeevan Bheema nagar at Bangalore to get some solution. There, I got a contact of person called Ram who was in charge of Legal issues. He replied that he will look after on the issue on a call and asked me to send a mail of the facts. I called and mailed so many times later on, but no responses from him as well.

Again I had visited their office and contacted Kalpana in Jan'2020. I believe, she was the customer relationship manager. She told me that nothing can be done because of their sales person's wrong commitment and promises. She gave me an option for relaxation of this year and my membership can be extended further by 1 year if I could write a mail on stating the same.

I have not received any response mail which was committed by her. I was getting lot of calls from their AMC team to pay the annual fees. To be very frank the AMC details were not told to me when I took the membership. This is a completely cheat in nature.

They have raised for 2 years AMC fees of Rs. 24, 730. I want justification now, why a customer should pay the AMC when he is not used or availed any of the facilities and services by the company.

Enough is enough. I lost my patience. So finally, I decided to cancel my membership and want my hard earned money back of Rs. 65, 000.

Team, please help me out / let me know how can I proceed further for cancellation of membership.

Thanks for creating this platform to highlight the consumer complaints. Hope for the best.