Country Club India — All wrong commitments

Address:

Hyderabad, Andhra Pradesh, 110051

I bought this membership of 30 years on 4th march from centrestage mall, noida. The executives out there just gave the distorted facts about the membership to just seal the deal. They just are so inhumane to care of the hard earned money of the customers who are walking in their stores. I trusted them by paying full payment of rs 2, 25, 000/-. But what i got back was just disappointment and frustation.
1.. None of the resorts shown to us during our interaction with your executives was owned by ccil except amruta castle. They talk of resorts at locations such as haveloc islànds, auli, leh and ladakh, maldives, but they dont say these are not owned by ccil but through dae. They don't mention that extra rs 8000 are to be paid for these locations. They project these resorts as if owned by ccil itself and they provide all these 5 star rated properties at very nominal price of membership. They talk of radisson, orange county and so many other resorts telling us that they takeover certain rooms and even resorts from the parent company and provides facilities to the customer of ccil. We were shocked to find all the locations mentioned such as andamans, lakshdweep islands, maldives and mauritius missing from the list of resorts in the country club app which they downloaded for us on our mobile. This whole concept of resorts given to us was distorted and a very rosy picture of 5 star properties with facilities as mentioned below.

2. Your executives tells us of facilities such as 40% discount on food for the customers which is wrong. Manager acknowleged that this figure does not exist anywhere.

3. We were told about facilities of self drive cars where we can take cars at no extra cost (Other than petrol) for sightseeing. There are facilities of drivers at the cost of additional rs 350/- per day (If we wish not to drive these cars ourselves). None of these facilities is provided by company.

4. We were told that amc fees of rs 10, 500 to be paid every 2 years if we get the membership on the name of my wife (As company gives additional benefits for female members), which is wrong. We were shocked to see rs 12, 050 as fees to be paid every year and wait till any offer comes up in future.

5. We were offered 20% discount on airfares which the company does not provides except the initial offers at the time of sale.

6. They said that country club members enjoy the benefit of gold gym for whole life but on enquiring at my local outlet, i got to know that this facility has been started only one month back and is only for 1 year.

7. At the time of sale the membership cost given to us initially was rs 2, 60, 000/-, which was not acceptable to us. As we were planning to leave we were made an offer — rs 2, 00, 000/- to be paid in 3 years interest free installments (02 years company provides and another 01 year with special permission from company headquarters) and remaining rs 60, 000/- to be paid after 3 years. With the amount coming to be rs 5, 500/- per month we agreed to the plan. But after payment of rs 1, 00, 000/- we were given another offer — discount of another rs35, 000/- if we take the emi option from bank and not from company. This rs 35, 000/- was the amount of interest that company charges. I trusted everything the executive gave us and i completed the payment of rs 2, 25, 000/-. But to my shock on contacting the bank employees for emi option, interest for 03 yrs came out to be rs 1, 10, 000/- (At 14%) which was confirmed by the manager later on. I could not imagine that i agreed for the membership at rs 5500/- per month interest free and i ended up paying rs 2, 25, 000/- with additional rs1, 10, 000/- as interest.
The best part is the seniors of the company knows everything but still alow all these things to happen rampantly. On complaining them, they just want us to adjust and they will compensate with some incentives or a fresh deal. But i dont want compensation. For this breach of trust, i want just cancellation of my membership and refund of my money.