Country Club India — booking amount not refunded

• On March 21 I booked my holidays at Icheck Inn Ploenchit (Bangkok) from June 09 to June 12
• I made a payment of Rs 14736 through a payment link (http://qwt.me/afc748d0) sent to me by Ms Annapurna of Country Club
• My reservation was confirmed through Reservation Confirmation Voucher No : RES00804064 & CCI00804056 for 2 rooms Icheck Inn Ploenchit, Bangkok (Vouchers attached)
• On my reaching Bangkok on June 09th to my utter dismay I am informed by the hotel that my booking is not confirmed as they have not received money from Country Club
• In a new country I am stuck with my family without any hotel and I desperately tried to contact Country Club all in vain.
• I sent a mail to Country Club on 9th from the hotel itself which remained unanswered.
• Looking at our plight the hotel manager suggested that we pay some security and check in and then try to sort it out with CC.
• As we did not have any alternative we had to pay and check-in.
• Since 9th I was sending 3-4 mails every day and also trying to call but there was no response.
• I had to request my friend in India to get in touch with CCIL and try to help me.
• After wasting one full day she was able to get a response from Ms Annapurna that we should make the payment in Bangkok and Country Club India will refund our booking amount.
• This was communicated to me on 11th June by mail and she asked me to send my bank details so that the money could be transferred.
• Since 11th June it is now 35 days that I have neither received my money nor any timeline as to when will my money be refunded.
• I have been calling Ms Annapurna and Ms Anitha on a daily basis but none of them is able to tell the refund status and then they are either keeping me on hold or cutting my calls or getting the messages passed that they are “on leave”