Country Club India — Complaint against - Prakash Verma (Country Club Sales)

Address:	Mumbai City, Maharashtra, 400095
Website:	www.countryclubindia.net

Hello,

This is to inform you that I had received a gift vouncher in a Mall and was called to the CC Kandivali branch to attend a session in July.

At the branch, I met Mr. Prakash Verma & Soheal who insisted me to take a test package by paying Rs 15, 000 cash, for Goa before being a member.And told me if I like the trip later can decide to be member. He didnt give me any receipt nor any acknowlegement. But told me I’ll receive a mail from Hydrabad about the booking the very next day.

I waitied for 2 months.

He did the booking in October for December through Supriya from CC, after following up several times ( Please Check Attachment). To my shock I see the booking cost was some where around Rs. 3000

When I call the Customer Care they say you canot avail any packages without being a member.

Now in December due to my family member death I could not go for the trip, I called him up to get it postponed he said it canot hapen and now he says he canot even get the Rs 15000 refunded.
I asked for atlest Rs. 10000 as it didnt involve that cost because I cancelled before the trip date.

I need a solution to this problem.

And as per my understanding this Marketing team is making money by selling off trips from their members Kitty.

I am sure this amount is not taken by your Company, but is distributed among these employees and the member (MOHAN KUMAR KOTYANKAR).

And no Mr. Prakash no more responds to my calls or sms. I have lost Rs. 15000/-

Thanks,
Bibiana Dcosta