Country Club India — Fraudulent country club membership

Address:

Kolkata, West Bengal, 700092

To
The |customer care manager,
Country club ref: membership no: cvkk37sclub5lb235881
Kolkata

Dear sir,

I am writing to complain against severe fraudulent activity of sales representatives mr. Biswajit roy and mousumi das of country club. My father is a 71 years old retired senior citizen mr. Debdas chakraborty and my mother who is 63 years old lady. Their representatives are fully involved in fraudulent activities and giving wrong commitments to clients and my elderly parents are victims of this. I am strongly complaining against these fraudulent activities. Now, i am going to mention the various reasons for my complain.

Mr. Biswajit roy had tried to influence my parents by telling that they can pay the amount 140, 000 by credit cards and country club has tie - up with various banks like axis bank, standard chartered, state bank and this payment will be totally interest free in 36 instalments which according to my knowledge can never be true.

2. They almost forced my elderly parents to sign in various places of the contract without even giving them an opportunity to read through the contract. Mr. Roy and ms. Das had wrongly committed them that they need not have to pay the first year annual maintenance charge (Amc). When there was a call from head-office regarding this and my father had telephonic conversation regarding the acceptance of the membership and they asked my father if he knows about paying the amc, mr. Biswajit roy again prompted and influenced my father that he is going to take care of the amc and my father should say yes on phone. This is really a matter of great concern because your representative had tried to wrongly influence my elderly father.

3. Mr. Roy wrongly said to my parents that this membership holiday package is for lifetime which is again a false because this has been later confirmed that this amount of 140, 000 has been for the holiday package of only 5 years.

4. He even said that country club has property in leh and he can arrange for my parent’s stay in leh which is completely false. As per as my knowledge, you don't have any property in leh. Also, he mentioned that country club has properties throughout the world which is again false. Because the membership clearly indicates that this is valid only for few properties in india and a few places like singapore, bangkok, etc and not all over the world.

5. Mr. Roy and ms. Das even gave some wrong commitments about various other things like arranging food, car and sight scene.

6. Before signing the contract, my father wanted to make some phone calls to get some suggestion from us but he was again forbidden from doing so by mr. Roy by mentioning that phone calls are not allowed because of cctv. I have no idea what relation is there between making a phone call and cctv and how can your agent influence a client not to make a personal phone call in your office. This clearly suggests that my parents were strongly influenced by wrong commitments made by them and forced to take this membership.

7. When my father realised that mr. Roy has given all wrong commitments about the membership and wrongly forced him to take it, he immediately wanted to cancel the membership and tried to complain against mr. Roy and ms. Das. My parents visited their office and they spoke to mr. Roy about this and again he wrongly tried to influence my father saying that he should make an application requesting cancellation by mentioning about his health problems and cancellation may be granted. (Email sent on 10th may, 2017). Mr. Roy even requested my parents that they should not complain about him, otherwise he will be sacked. So, you can understand that my parents on humanitarian ground didn't complain about him earlier and requested them to cancel the membership by mentioning my father’s serious health problem.
But country club had declined to cancel the membership on the basis of medical ground.

8. Again, there was a phone call from country club (Phone no:[protected] that my parents have won another free coupon for vacation. I strongly condemn to this kind of phone calls. My mother was extremely upset by again receiving another phone call in the same way in spite of present membership.

The country club sales representatives have completely misguided and wrongly influenced my elderly parents. But when they tried to complain against mr. Roy and ms. Mousumi das for all their wrong commitments and fraudulent activities, they again succeeded influencing my parents that they should mention about his health problem and not involve in any confrontation with country club, otherwise, even after paying membership fees, they will not be able to visit any of the properties in future.

I am just surprised how can the sales representatives of a big company like country club involve in such kind of fraudulent activities and say such things to the clients. The whole scenario is very clear to any ordinary person and how an elderly couple has been misguided and wrongly influenced by some grossly wrong commitments made by your agents.

I would request you to intervene and take immediate action regarding this and cancel the membership immediately, so that my elderly parents can get full refund of the membership fees of 140, 0000