Country Club India — Membership cancellation and money refund | |||||
Dear sir/madam, This is deepak kumar h/o sushma gupta from crossing republik ghaziabad. We got cheated by country club pvt. Ltd.. They had promised to give below list of benefits after becoming membership of the country club but none of them is correct. I realized it when i checked the details in your member portal, goggled the consumer complained and company review in the internet. 1. 15 years membership (105 n/106 d). 2. Airticket vouchers for 4 faimly members within india (Return included) 3. No trip days expiry on yearly basis. 4. Staying at dubai (3-4 days) 5. No amc charges would be charged. 6. No booking fee / no hidden cost 7. No admin fees during membership period. 8. Emi facility for 3 years 9. Resort / hotel can be booked easily as per category. 10. Get 4 or 5 stars hotels to stay. 11. All club membership features (Eg. Birthday celebration/ gym free) All above points are not found correct in country club’s membership portal and totally false promises. My wife signed on paper without reading document and any other terms and condition. They told us it is very normal and nothing to worry. They made us too busy for showing the property video and doing formalities for other document that my wife could not go through the terms and condition. And it was done by fraud. During meeting we were told it is rs 1.51 lacs in 36 emi without interest. Later on they swaped my credit card for rs 1.32lacs and said it is one time payment. It was done by doing fraud and we were fooled by making false promises. Eeveryday they are fooling thousands. Here is my membership details. My membership number provided by country club is ccdl62v10lb26849. Sales executive : mr pushpendra singh ([protected]) Manager : mr. Ashwani tyagi ([protected]) Branch : 2nd floor, opp. Of blue gym, center stage mall, sector -18, noida-201301 I am also referring some of the links which are showing complain against country club. http://www.complaintboard.in/complaints-reviews/country-club-l21944.html http://www.thehindu.com/news/cities/Hyderabad/Country-Vacations-told-to-refund-m...⇄ I have sent the membership cancellation request to country club and also request to refund the money on 3rd apr’2017. The same time i am sending it to you so that action can be taken if they don’t cancel and refund my amount. Please find attachment mail in pdf format for the same. Considering all above facts, requesting you please help me out to cancel my membership with this country club india pvt. Ltd. And do needful to refund my hard earned money. Thanks and regards, Deepak kumar Was this information helpful? | |||||
|
Country Club India customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
1351
Pending
0
Resolved
390
+91 40 4433 1360 [Hyderabad]
+91 22 4295 2913 [Mumbai]
+91 11 3097 3608 [Delhi]
6-3-1219/A, Country Club Kool, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
Mr Ashwani and Ms Sugandha has cheated and manipulated us in selling Country Club membership by making false written commitments.Even though membership services and features which were committed by Mr Ashwani, Country Club Manager are in written and duly signed by him. However, they are not getting honored now. A strict action needs to be taken against the Merchant for cheating 100's of customers in selling fake membership benefits like this. Mr Ashwani first quickly got the Debit card swiped even without getting the other needed formalities and paper work completed. Mr Ashwani and Ms Sugandha tricked My wife in signing the Agreement by hurrying me and not giving me an opportunity to go through the Agreement while I was out for a call for a some time. He took advantage of my circumstances as I was in a hurry as my son was getting boared and annoying me to hurry up to move that time. Mr Ashwani also cheated us by filling the AMC amount only after getting the Approval form signed by us. Since the Debit card transaction happened at the time when the Country Club office was closing, around 9.32 PM we were not allowed to go through the agreement and documents. Even they didn't provide the copy of agreement to us even we asked for it and they said that it will reach our address by post. I talked to Mr Ashwani and other Country Club customer care executives very next morning to book our trip to Andaman as we discussed by the time of selling membership.
They had showed us the property of Andaman at the time of selling membership as we were planning our trip to their.
But they denied later very next day as we told them to book our to Andaman, then they says that we don't have any property in Andaman and we have to choose another destination in India.
As we left no option so we chose Kerala as our next destination and ask Country Club people to book our holidays there, but as usual they delayed the process for weeks and giving us fake promises that they will arrange the trip.
But even trying hard and requesting them daily to book out trip they had waste more than 1 month of ours and then they said that there is no require dates available for the destination.
So either we have to choose another destination again or change the dates.
After that we gave them two three options of destinations but again they delayed some time and gave the same answer that no dates are available.
Request was also made officially in written via email to "[protected]@countryclubmail.com" . However, Merchant has been refusing so far saying fees is non-refundable.
Following written false commitments duly signed by Mr Ashwani Tyagi (Country Club Manager) were made as part of Country Club Membership offer. These are contradictory and not in accordance with the actual agreement he tricked us to sign :-
No Annual Maintenance Charges (AMC) for Lifetime
Complimentary 3 Return Air Tickets including all Meal Voucher for a 6n7d in India
Complimentary 3 weeks stay in India and 1 week in Asia
INR 30000 free passes for Beauty Salon
INR 10000 food vouchers for free
Guaranteed booking confirmation if booking done in 15 days - 30 days in advance under this special and exclusive Vacation ownership scheme
Free access to all Clubs, Fitness center and Country Club Events for 10 years
Their Customer Relationship Manager Ruchika Sachdeva, 1212A, Modi Tower, Nehru place, New Delhi-110019, denied all these kind of offers and said we provide only stay and not any other Air Tickets or Meals Voucher.
Please help us in resolving the dispute and getting our hard money back. Thanking you in anticipation.
Please share this as we can save many people to getting cheated by them.
[protected]@gmail.com