Country Club India — payment for accommodation in thailand not reimbursed by country club

These country club guys have established an office in riyadh, saudi arabia and cheating people. Check their reviews in google and complaints board if you want. Government of india should take up this case on high priority. Here is my case : i am a member of country club. I had got the membership from country club saudi in 2016. Recently, i had planned a family trip to thailand. I thought of availing the country club holidays option as it was part of the package and asked them to book the accommodation in bangkok, thailand. They booked it and shared me the voucher. Along with that, they asked me to pay the additional tax (Rs: 4266 (Per day charges is rs:20.6 usd) for which i paid. They also said i do not have to pay any additional amount to the hotel in bangkok. So, once i reached the hotel in bangkok on 8th august 2019 late in the night, the receptionist told that my booking exists but i have to pay the accommodation cost. When i told them that it has been booked from country club, the hotel receptionist said that they have not received any payment from country club and he will not let me do the check in without payment. He also said lot of customers from country club have been facing the same problem. It was a horrible experience for me. A total embarrassment. I contacted the country club representative from saudi on whatsapp immediately and told the issue. He apologized to me, asked me to do the payment and assured me that he will fix the issue. I paid around 4800 thb and took the receipt from the hotel and shared it with the country club representatives and asked for the reimbursement. It has been 3 weeks now, i have been following up with them to reimburse my amount but there is no proper response from them. Most of the times, the responses have been unprofessional. I just want my money back. Moreover, i have asked them to revoke my country club membership and refund my membership amount as i was totally unhappy with their services. There is no response for that too.in fact, they have never called me on their own after i took the membership. This company lacks professionalism and ethics. Customer satisfaction is horrible. I suggest to everyone not to take any memberships from country club.
I do not know how to get my money back. I badly want them to revoke my country club membership and refund my membership amount. If country club does not solve my issue, i am going to take this issue to social media.

I have attached all the documents related to my case.

I can be contacted at [protected]. My email id : [protected]@gmail.com
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