[Resolved]  Country Club India — tour and membership benefits

Address:	Surat, Gujarat, 393010
Website:	www.countryvacationsindia.com

Member: Moumita Barman
Spouse: Jyotirmay Mohanta
Membership ID: CVSU1PCLUB30LB247485
Incident took place: Bharuch, Gujarat on 13.01.2018
Representative: Mr. Harshil Jadav

A call from country club came on 12.01.2018 for offering some freebies followed by one hour presentation. I was so much convinced that I had to purchase their membership. After returning home, when I found there are negative responses on website. I wanted to cancel and take refund. But they said it was non returnable or refundable. They promised me that I will not be facing any problems.
It is regretted that the following membership benefits was told by Country Club's marketing team, Surat :

1. Gymkhana: 365 days free
2. Swimming Pool: 365 days free
3. Banquet Hall for organizing ceremony
4. Restaurant: 30% discounts
5. Birthday/Anniversary : Decoration+Cake+Welcome Drink
6. Summer Camp
7. Water Parks
8. E-Planning
9. Events etc.
10. Pub: 1 complimentary
11. SPA: free
12. Sightseeing- 30% discount
13. Food Package- 30% discount

As we reside in Ankleshwar, Gujarat, it was told that a new contract will be signed with some reputed hotels to facilitate the above facilities to us. It now seems the promises made were fake.

After paying Rs. 225000, it has become very difficult for me to pay AMC fees of Rs. (10500 +taxes) every year and go for a holiday of 7 days each year.Since beginning I have only made payments in lump sum amounts and no facilities have been availed in the name of my membership.

Again I wanted to avail the complimentary tickets and tickets are booked but the cashback was not refunded to me as per their introductory offer.

I anyhow want to cancel their membership and want a full refund against it. I have also registered a complaint with National Consumer Helpline (Docket No. 926350). I have also mailed the complaint and tried to contact their customer care team but no one is answering me.
I am looking forward to you for necessary action.
Regards,

Jyotirmay Mohanta
Ankleshwar
Gujarat-393010