[Resolved] Country Holiday Inn And Suites — false promises and pathetic services
Ssukhvindersingh4711 on Aug 18, 2018
I have taken their membership in july 2018. You are the king to the company on the day they are selling their plan. They will promise you everything you want to hear. They charged 1.8 lacs for their membership on the assurance that they will provide guaranteed accommodation with 20% discount on air tickets, visa assistance and showed all the wonderful properties on the site. After buying the membership, the only thing we have seen that those same sales persons do not even pick up the call to fulfill their promises. On asking company about accommodations, company says they do not have properties in the locations that the sales person showed to us. They have limited properties and we can only book the same day if any given property name is sent to us. For repeated 40 days of trying to contact the sales persons, he got one iterinary ready for us which included all hotel fares and everything and it was expensive than any local vendor would provide us, it included costs of hotels as well. After telling them why hotels cost is included, they say check with reservations for other types of booking, for international complete package we charge for hotels as well. If you are on the table of sales person, you can visit any country in dreams in just 30 minutes and enjoy a lot, but once you buy the package, your dreams will vanish in face of reality. Now i am frustrated with such approach and i am looking forward to taking this complaint forward.
Complaint marked as Resolved 2018-09-15 11:11:32
As per discussion with Mr. Rahul Arora from CHIS, he has assured that all promised will be fulfilled and he will be working himself on providing all services that have been promised. I am taking back this complaint on his assurance now.
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