Country Holidays Inn & Suites — a big fraud company

Address:

G 57, Shakarpur, Delhi, New Delhi, Delhi, 110092

I have filled one coupon at dlf mall, in nov 2018 back where the person told me that ‘country inn’ has opened new hotels at few locations

Including shimla, jaipur, goa, nainital, corbett. And they will provide you 2 nights/3 days stay at their new hotels if your names come in lucky draw.

Then i received calls from a girl she informed me that i won the lucky draw for a free vacation along with pvr voucher.

I was not willing to go as i don’t trust in these offers, so i denied, but she kept on convincing me that i just have to visit the radisson blue hotel anand vihar with my wife for collecting the freebies.

I finally said okay, i will come. They sent me a text message –

(Welcome country holidays inn & suites india pvt. Ltd.

"congrats!

Mr. And mrs. Today both are invited to collect your gift vouchers your 1st voucher is 1 couple movie tickets 2nd voucher is 2night & 3day holiday voucher.

Collect your voucher for all details. Plz take a 45 minutes

Venue address: radisson blue kaushambhi your

Entry time:4 pm

Thanks & regards:-

In dec, when i visited given venue then shefali, shoaib, and 2 other people tried to convenience me to buy a holiday package by doing lots of false commitment like

We have 5000+ hotels in india

We have hotels in around 30 other countries

You will not get any issue while booking restaurants at any time if you informed us in advance.

We have at least 7-8 options in each city.

Each option is a 4-5 star properties.

You will also get discounts on flight bookings, sightseeing and meals if you take membership through chis.

You will save at least 50-70% on each stay. Etc. Breakfast will be complimentary, also pick up and drop will be there. 30% discount on food, there was no maintenance charge. Discounts on packages,

But when i came back and search for this company's review i found lots of complaint about the company,

Whenever logged in most of the time all good options are showing sold out even if we are trying to book in advance. Tried asking for options in nainital there where only 2 options whereas we were told they have more than 7, 8 options in each city.

On their website:

Only 67 hotels at 35 locations are listed under the chis-associated category.

Only 50 hotels in 12 countries are listed on the chis-associated category page (Excluding domestic hotels)

Only 117 all hotels are available on both pages.

It was not conveyed that i have to pay annual maintenance from 1st year as well.

On the above complaint, i received below reply from country holiday inn (Chis) that

"we regret to inform you that the cancellation cannot be processed against the specified reason,

The membership is non-refundable as per agreement which is mutually signed as there is no valid justification in the reason being provided."

According to country holiday inn (Chis), this is a marketing strategy to do false commitment to sell the membership and it is not a valid reason to cancel membership.

As per indian laws, including the indian contract act, 1872. This is a void agreement which can’t be enforceable as it is one-sided

Which doesn’t give me any right to cancel.

I have requested very next day after buying this membership to cancel this request but still, they are not ready to refund my amount, we had a word with there manager dhananjay with whom we were told that we should at least use one night and if it is not up to mark they will refund.

Since then i tried many times asking for options as their website does not allow is to book online most of the hotels are sold out or you don't get any option.

Tried calling their customer service but no one picks the call after so many reminders we get a call and they simply say the option is not available.

Wrote many mails to dhananjay and team but you get a response hardly or very late. No one picks the call.

To be honest we have not used anything of there package as whenever we enquired they had no option available.

We asked to give us our money back and now it has been more than a year.

My wife did speak to some kapoor and he was very rude and they ask to visit their office in noida which i don't think to make any sense as per the last call with dhananjay he said as we had not given a yes on onboarding call so we will have to visit.

After a year they are responding like this. I am going to raise an fir and also a complaint through consumer court as anyway, it is our hard-earned money.

And have heard so many complaints of peoples have kept a screenshot of that..

Invoice no: chis-dl783820

Reg no: chisdlsa776077

Regards

Pankaj sanwal

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