Country Holidays Inn & Suites Complaints & Reviews

As per the conversation with Mr.Saini his query is being resolved now and also an email is being sent to him confirming the same.

As per his own mail being sent to us we have agreed to provide him all services under his CHIS membership and sent him an email confirming and replying to his mail only that he would be given pick and drop and sightseeing as per KM basis and also on food would get upto 30% discount and from our end is providing 100% service as per his CHIS membership deed as the KYC docs been signed by him and he is now doing some unreasonable requests which could not and should not be entertained.

Here..to reitrate that the issue has been solved from our end as per the mail being sent as follows:

Dear Member

Greetings for the day...!!

As per our telephonic discussion with you today, we assure you that we would provide the best services and amenities under your CHIS membership as for pick and drop and sightseeing you would be getting the facility as per km and for fooding its upto 30% discount in the hotels and resorts at all locations.

We look forward to serve you with best of all our efforts and en-devours.
Thanks & Regards

Customer Care Team

Country Holidays Inn & Suites Pvt. Ltd.
OBS TOWER 3rd Floor, A- block, A-37 Sector 63 Noida - 201301( U.P) India
Toll Free no- [protected]
Mobile : +91-[protected]
Landline;[protected]/70
Email:[protected]@countryholidaysinnsuites.com
Website: www.countryholidaysinnsuites.com

and the same has been sent to him as per his own request and now as he has mutually signed the KYC docs and we are ready to provide 100% services but he is moving towards only cancellation and as he doesnt have no viable reason for cancellation which comes under our cancellation and refund policy..although not taking and replying to our calls as well.

We are really thankful to you for your kind cooperation as your query with CHIS has been resolved now.

Today I received a call from Mr Rahul Arora (Sr Customer Relationship Manager), he was saying that we have more then 5000 hotels but only those(only 67 in India) hotels are listed on web site which have signed a contract with us and for rest of the hotels we will use third party service. And we can't provide you the list of 5000+ hotels because they regularly keep changes.

Secondly he was accepting that Club mahindra has customer in lakhs that's why they have large number of complaints and we just have 3000+ customer only all over India so we have less no of complaints.

Invoice no: chis-nd782949
Reg no: chisnd774048
Date:[protected]
Amount: 140000

Nobody tells me at the time of booking that they are using third party service for hotels booking.

Fake person fraud company totally, no management only 10- 15 persons managed this company and fake promises.

We request you to please confirm your membership id so the same could be resolved at earliest.

Kindly provide the membership id and contact no. as should be resolved at earliest.

Mrs Goel..Thanks for Resolving the query with CHIS as being resolved now as confirmed above as well.

Kindly provide your membership ID and contact details so that your query should be resolved at earliest.

Mr. Singal..Thanks for resolving the query regarding your CHIS membership as being resolved now.

Country holidays inn & suites fraud, false promises, refusing refund and forcing membership against our will

I have recently purchased chis membership and paid the full amount. They had made many false promises as below:

1. During selling of membership, there executive told that the 'annual maintenance charges (Amc) are to be paid once a year wheras their executive during telecofirmation and when confronted on this point they even lied and said they didn't say any such thing.

2. Regarding refund policy, the executive told that after taking 1 trip we can go for cancellation of the membership by
Paying only 'administration charges' (15000 flat and no other charges). However they don't mention any such point in Agreement.

3. They even did not disclosed the clause of age of children allowed on the vacation. When confronted for the same the company refused and claimed that their representative had explained the same. When the same representative was contacted them he made all the possible excuses and said that he will arrange for some sort of compensation whereas we were of the ipenion of claiming the refund. He even requested that if we go for vacation once our all queries will be resolved. When contacted for vacation planning then the company claimed that as per their policy one can plan for the vacation only after 21 days of receipt of membership card and membership documents. And it has been 15 days since our transaction and they have still not yet despatched the documents. On contacting Me Akash and Mr Sahil ( the company representative who attended us ) they refused.

4. They claim to have 147 owned properties at different location globally but that's again a false claim from there side.

I am utterly dissatisfied with there false promises just at this beginning stage and i can't be assured how there services will fare up. It's my humble request that as I have made a mistake please don't repeat the same. DON'T REPEAT DON'T GO FOR COUNTRY HOLIDAYS INNS AND RESORTS AS RHEY ARE FRAUD.

CHIS is running SCAM and looting innocent citizens of their hard earned money through unethical practices where they have no standards of business conduct

Here is “Country Holiday Inn and Suits (CHIS)” list of Fake and False Acquisitions:
1. CHIS own 6500+ properties worldwide. But the ground reality is CHIS don’t own a single property. All they do is book Standard Rooms though online travel sites.
2. CHIS provide 5 star accommodation at very low price. But the reality is CHIS provide standard room in 2 stay hotels. To lure innocent citizens and get positive reviews for their website/mobile App on Playstore and Appstore, they initially arrange free 1 night stay in 5 star hotels like Roseate House, Aerocity, New Delhi or Hyatt Regency, Delhi.
3. During initial casual talk (which they call as presentation), they smartly give references of “Country Inn and Suits” hotels (the famous brand of Radisson group) and if you catch them, they immediately say no they meant to say “Country Holiday Inn and suites (CHIS)”. Smart tactic to create fascinating impression on general public but in reality its all fake. Their representatives even doesn’t know about famous hotel chains, classification of rooms and/or rewards programs. Their goal is to show something fascinating but when I caught them red handed, the executive said she will ask her senior to clarify but it didn’t happen and the smartly deviated the conversation to other topic.
4. Since CHIS own these properties, our members have to pay “Annual maintenance charge (AMC)” which varies from 8260 to 10500. If you don’t use holiday in a calendar year, you need not to pay AMC. But their terms and conditions say completely opposite to this – its talks about “Annual Subscription Fee (ASF)” and they can change it anytime without any notice and if you fail to pay your membership stands void unless you clear the dues. Now here is the catch:
a. Firstly their words of mouth didn’t match their terms and conditions, refer to attached images and Terms & conditions.
b. Secondly, they never let you read the terms and conditions and make you sign it on dotted line by taking advantage of the situation, as I already mentioned in my consumer forum complaint.
c. CHIS doesn’t own any property hence AMC/ASF is not applicable which they said is towards the maintenance of properties.
d. They say plan your vacation well (min 30 to 60 days) in advance, when you do it yourself, Standard rooms in 2 or 3 star hotels are easily available at nominal cost of INR1700 to 2200 (room rate), for 5 to 6 night the cost will cost somewhere between 8500 to 13200 and that is exactly what they are charging you under the name of AMC or ASF. Smart way to fool honest citizens.
e. If the standard room is not available at your vacation/holiday destination, they will simply deny booking and you can’t do anything.
5. Now referring to Clause 17 of the impugned contract where CHIS themselves acknowledges, whatever has been told/communicated by their employees or representatives either verbal, written or through email is all fake/false and is superseded by CHIS terms & conditions which their employees never let you read and CHIS can changes anything anytime at its own discretion. This clearly implies, Country Holiday Inn and suits (CHIS) doesn’t has any standards of business conduct and has no core business values nor even of his own employees. This simply proves prompters of CHIS are running big SCAM, exploiting Indian Laws and looting Public. They must be brought under the scrutiny of law enforcement agencies. Such an organization can declare bankruptcy overnight and promoters can flee. CHIS website even didn’t disclose who are its promoters.
6. There has been no mention of any cooling off period is their impugned contract. Its only mentioned on their website under refund policy https://www.countryholidaysinnsuites.com/refund-policy
7. So far employees (doesn’t hold any value as per Clause 17 of their terms & conditions) of CHIS has been refusing to return/refund money on basis on this Impugned contract (which has not been signed by any authorized signatory of CHIS), referring to the consumer forum Ludhiana (Case No.553, Dt.05.07.2012) the Hon’ble Judge specifically addressed this issue of ‘non-refundability’ – “Further the plea taken by the OPs (Country Vacations) that as per the terms and conditions of the impugned contract, the membership fee once paid is non-refundable is also not sustainable, as the impugned contract is one sided standard form of contract (where the parties are not equal in the bargaining power) which the OPs got prepared according to serve their interest and the complainants were supposed to sign only on the dotted line. For such a view we are guided by the judgement by the Hon’ble Supreme Court reported in AIR1986 (SC) 1571.”
8. Since the day one I never agreed to their membership offer and has been requesting them to return/refund the money which they stole under than name of checking special offers on my credit card. CHIS has no right to refuse refund of Money which their employees stole using illicit, unlawful and illegal way as already narrated well in my complaint on consumer forum (copy attached).
9. Whenever I approached CHIS, all you get is threatening where they state – “Do whatever you want to do we have our contacts in Delhi Policy, Lawyers and Income Tax department” during my last meeting with them, even their relationship manager “Rahul Arora” repeated the same wording. He even said – we are not afraid of anything not even India laws.

Country holidays inn & suites - chis is a fraud company they did same with me. Country holidays inn & suites (CHIS) are not ready to refund my hard earned money. Country holidays inn & suites (CHIS) trapped me on 21-Oct-2018 by doing a lots of false commitment and now Country holidays inn & suites (CHIS) are saying that this is marketing strategy to trape innocent peoples.

Invoice No: CHIS-ND782949
Reg No: CHISND774048
Date:[protected]
Amount: 140000

Kindly share your membership id so that it can be resolved at earliest..

Today I received a call from Mr Rahul Arora (Sr Customer Relationship Manager), he was saying that we have more then 5000 hotels but only those(only 67 in India) hotels are listed on web site which have signed a contract with us and for rest of the hotels we will use third party service. And we can't provide you the list of 5000+ hotels because they regularly keep changes.

Secondly he was accepting that Club mahindra has customer in lakhs that's why they have large number of complaints and we just have 3000+ customer only all over India so we have less no of complaints.

Invoice no: chis-nd782949
Reg no: chisnd774048
Date:[protected]
Amount: 140000

Nobody tells me at the time of booking that they are using third party service for hotels booking.

Here we would like to confirm that we have been providing you all services as per your CHIS membership with us and this is something you are not cooperating with us and not being required AMC which should be paid by you to get the required facility through us.

No promise is fulfilled by the company as discussed...they fooled us that you have to resolved the query then we think about what we promised

Pls look at the mail what I recieved when I want to book my first booking that to be only for one day after paying 150000 in advance

Dear Member,

Kindly transfer the following charges then we can proceed.

- Annual Subscription fees of First year - Rs. 7, 000/-

Breakfast & Dinner charges - Rs. 2400/- (Rs.800/- per person per day) for 03 Adults for 01 day

18% GST on AMC & Breakfast - Rs. 1692/-

Total Payable charges: Rs:11, 092/-

Bank details are as follows :-

NAME - COUNTRY HOLIDAYS INN AND SUITES PVT. LTD.

BANK NAME - AXIS BANK

ACCOUNT NO. - [protected]

IFSC CODE - UTIB0000723

BRANCH - SECTOR 62, NOIDA

OR

Online link for payment : countryholidaysinnsuites.com/checkout/

Kindly make the payment and share the screenshot with us so that we can proceed your booking.

And

The property which they are provided its cost around 5400 for a day

Same property or better than that is available only @4000 online

They cheated all the families

Thanks for Resolving your query with CHIS and we assure you with best services and amenities with us.

Complaint marked as Resolved
Jul 28, 2018
Hi Team,
Mr Rahul from CHIS team has confirmed that, they will cancel my membership and return the full amount. So I am resolving the complaint.

CHIS is running SCAM and nothing else, all they make is big acquisitions which are all fake. Its like, looking at London, talking to Tokyo but in reality they are somewhere in Afghanistan.

Here is “Country Holiday Inn and Suits (CHIS)” list of Fake and False Acquisitions:
1. CHIS own 6500+ properties worldwide. But the ground reality is CHIS don’t own a single property. All they do is book Standard Rooms though online travel sites.
2. CHIS provide 5 star accommodation at very low price. But the reality is CHIS provide standard room in 2 stay hotels. To lure innocent citizens and get positive reviews for their website/mobile App on Playstore and Appstore, they initially arrange free 1 night stay in 5 star hotels like Roseate House, Aerocity, New Delhi or Hyatt Regency, Delhi.
3. During initial casual talk (which they call as presentation), they smartly give references of “Country Inn and Suits” hotels (the famous brand of Radisson group) and if you catch them, they immediately say no they meant to say “Country Holiday Inn and suites (CHIS)”. Smart tactic to create fascinating impression on general public but in reality its all fake. Their representatives even doesn’t know about famous hotel chains, classification of rooms and/or rewards programs. Their goal is to show something fascinating but when I caught them red handed, the executive said she will ask her senior to clarify but it didn’t happen and the smartly deviated the conversation to other topic.
4. Since CHIS own these properties, our members have to pay “Annual maintenance charge (AMC)” which varies from 8260 to 10500. If you don’t use holiday in a calendar year, you need not to pay AMC. But their terms and conditions say completely opposite to this – its talks about “Annual Subscription Fee (ASF)” and they can change it anytime without any notice and if you fail to pay your membership stands void unless you clear the dues. Now here is the catch:
a. Firstly their words of mouth didn’t match their terms and conditions, refer to attached images and Terms & conditions.
b. Secondly, they never let you read the terms and conditions and make you sign it on dotted line by taking advantage of the situation, as I already mentioned in my consumer forum complaint.
c. CHIS doesn’t own any property hence AMC/ASF is not applicable which they said is towards the maintenance of properties.
d. They say plan your vacation well (min 30 to 60 days) in advance, when you do it yourself, Standard rooms in 2 or 3 star hotels are easily available at nominal cost of INR1700 to 2200 (room rate), for 5 to 6 night the cost will cost somewhere between 8500 to 13200 and that is exactly what they are charging you under the name of AMC or ASF. Smart way to fool honest citizens.
e. If the standard room is not available at your vacation/holiday destination, they will simply deny booking and you can’t do anything.
5. Now referring to Clause 17 of the impugned contract where CHIS themselves acknowledges, whatever has been told/communicated by their employees or representatives either verbal, written or through email is all fake/false and is superseded by CHIS terms & conditions which their employees never let you read and CHIS can changes anything anytime at its own discretion. This clearly implies, Country Holiday Inn and suits (CHIS) doesn’t has any standards of business conduct and has no core business values nor even of his own employees. This simply proves prompters of CHIS are running big SCAM, exploiting Indian Laws and looting Public. They must be brought under the scrutiny of law enforcement agencies. Such an organization can declare bankruptcy overnight and promoters can flee. CHIS website even didn’t disclose who are its promoters.
6. There has been no mention of any cooling off period is their impugned contract. Its only mentioned on their website under refund policy https://www.countryholidaysinnsuites.com/refund-policy
7. So far employees (doesn’t hold any value as per Clause 17 of their terms & conditions) of CHIS has been refusing to return/refund money on basis on this Impugned contract (which has not been signed by any authorized signatory of CHIS), referring to the consumer forum Ludhiana (Case No.553, Dt.05.07.2012) the Hon’ble Judge specifically addressed this issue of ‘non-refundability’ – “Further the plea taken by the OPs (Country Vacations) that as per the terms and conditions of the impugned contract, the membership fee once paid is non-refundable is also not sustainable, as the impugned contract is one sided standard form of contract (where the parties are not equal in the bargaining power) which the OPs got prepared according to serve their interest and the complainants were supposed to sign only on the dotted line. For such a view we are guided by the judgement by the Hon’ble Supreme Court reported in AIR1986 (SC) 1571.”
8. Since the day one I never agreed to their membership offer and has been requesting them to return/refund the money which they stole under than name of checking special offers on my credit card. CHIS has no right to refuse refund of Money which their employees stole using illicit, unlawful and illegal way as already narrated well in my complaint on consumer forum (copy attached).
9. Whenever I approached CHIS, all you get is threatening where they state – “Do whatever you want to do we have our contacts in Delhi Policy, Lawyers and Income Tax department” during my last meeting with them, even their relationship manager “Rahul Arora” repeated the same wording. He even said – we are not afraid of anything not even India laws.

Requesting you all to join hands since we all are victims of CHIS, together we can bring its promoters to justice and get our hard earned money back.

Requesting all Citizens to be BEWARE of CHIS

Thanks alot Mr Singh as your query is being resolved now as follows :
Complaint marked as Resolved
Jul 29, 2018
Country team & I cooperated and came to common agreement. So am taking my complaint back. Hope to get better offers and commitments in future.

We assure with best services and amenities with CHIS.

Hi Abhishek,
How's your exprience with CHIS, ? Did you take any holiday? Could you please share your view. Thanks!

CHIS is running SCAM and their customer care manager Mr. Rahul Arora still making fake promises and ask you to mark your complaint as resolved here on consumer forum but in reality looks to me Abhishek has not read their terms and conditions carefully where the clause 17 clearly states, everything is superseded by their terms and condition and even Mr Rahul Arora and his fake promises doesn't hold any value nor his emails.

Here is “Country Holiday Inn and Suits (CHIS)” list of Fake and False Acquisitions:
1. CHIS own 6500+ properties worldwide. But the ground reality is CHIS don’t own a single property. All they do is book Standard Rooms though online travel sites.
2. CHIS provide 5 star accommodation at very low price. But the reality is CHIS provide standard room in 2 stay hotels. To lure innocent citizens and get positive reviews for their website/mobile App on Playstore and Appstore, they initially arrange free 1 night stay in 5 star hotels like Roseate House, Aerocity, New Delhi or Hyatt Regency, Delhi.
3. During initial casual talk (which they call as presentation), they smartly give references of “Country Inn and Suits” hotels (the famous brand of Radisson group) and if you catch them, they immediately say no they meant to say “Country Holiday Inn and suites (CHIS)”. Smart tactic to create fascinating impression on general public but in reality its all fake. Their representatives even doesn’t know about famous hotel chains, classification of rooms and/or rewards programs. Their goal is to show something fascinating but when I caught them red handed, the executive said she will ask her senior to clarify but it didn’t happen and the smartly deviated the conversation to other topic.
4. Since CHIS own these properties, our members have to pay “Annual maintenance charge (AMC)” which varies from 8260 to 10500. If you don’t use holiday in a calendar year, you need not to pay AMC. But their terms and conditions say completely opposite to this – its talks about “Annual Subscription Fee (ASF)” and they can change it anytime without any notice and if you fail to pay your membership stands void unless you clear the dues. Now here is the catch:
a. Firstly their words of mouth didn’t match their terms and conditions, refer to attached images and Terms & conditions.
b. Secondly, they never let you read the terms and conditions and make you sign it on dotted line by taking advantage of the situation, as I already mentioned in my consumer forum complaint.
c. CHIS doesn’t own any property hence AMC/ASF is not applicable which they said is towards the maintenance of properties.
d. They say plan your vacation well (min 30 to 60 days) in advance, when you do it yourself, Standard rooms in 2 or 3 star hotels are easily available at nominal cost of INR1700 to 2200 (room rate), for 5 to 6 night the cost will cost somewhere between 8500 to 13200 and that is exactly what they are charging you under the name of AMC or ASF. Smart way to fool honest citizens.
e. If the standard room is not available at your vacation/holiday destination, they will simply deny booking and you can’t do anything.
5. Now referring to Clause 17 of the impugned contract where CHIS themselves acknowledges, whatever has been told/communicated by their employees or representatives either verbal, written or through email is all fake/false and is superseded by CHIS terms & conditions which their employees never let you read and CHIS can changes anything anytime at its own discretion. This clearly implies, Country Holiday Inn and suits (CHIS) doesn’t has any standards of business conduct and has no core business values nor even of his own employees. This simply proves prompters of CHIS are running big SCAM, exploiting Indian Laws and looting Public. They must be brought under the scrutiny of law enforcement agencies. Such an organization can declare bankruptcy overnight and promoters can flee. CHIS website even didn’t disclose who are its promoters.
6. There has been no mention of any cooling off period is their impugned contract. Its only mentioned on their website under refund policy https://www.countryholidaysinnsuites.com/refund-policy
7. So far employees (doesn’t hold any value as per Clause 17 of their terms & conditions) of CHIS has been refusing to return/refund money on basis on this Impugned contract (which has not been signed by any authorized signatory of CHIS), referring to the consumer forum Ludhiana (Case No.553, Dt.05.07.2012) the Hon’ble Judge specifically addressed this issue of ‘non-refundability’ – “Further the plea taken by the OPs (Country Vacations) that as per the terms and conditions of the impugned contract, the membership fee once paid is non-refundable is also not sustainable, as the impugned contract is one sided standard form of contract (where the parties are not equal in the bargaining power) which the OPs got prepared according to serve their interest and the complainants were supposed to sign only on the dotted line. For such a view we are guided by the judgement by the Hon’ble Supreme Court reported in AIR1986 (SC) 1571.”
8. Since the day one I never agreed to their membership offer and has been requesting them to return/refund the money which they stole under than name of checking special offers on my credit card. CHIS has no right to refuse refund of Money which their employees stole using illicit, unlawful and illegal way as already narrated well in my complaint on consumer forum (copy attached).
9. Whenever I approached CHIS, all you get is threatening where they state – “Do whatever you want to do we have our contacts in Delhi Policy, Lawyers and Income Tax department” during my last meeting with them, even their relationship manager “Rahul Arora” repeated the same wording. He even said – we are not afraid of anything not even India laws.

Requesting all citizens to BEWARE of CHIS and requesting all victims to come together and join hands.
Shortly planning to broadcast to every cell phone to BEWARE of CHIS to save our fellow citizen from becoming victim of their fraud

I am victim of chis .conect for .file legal suit
On nine zero four one eight eight eight three three eight

I have used the service is that is very bad. My complaint is already registered but like you said they not afraid of any law. This is directly the case of deficiency of service according to the consumer act.

I have provided the review on their FB page and they delete it. It shows they are not reliable.

Find the pictures of the hotel which I used Bali in the attachment and now they are not ready for full refund they ask for deduction of 46, 600/- for this poor service.

Help me if anybody can.

Check my full issue with CHIS - https://www.consumercomplaints.in/country-holidays-inn-suites-b115798/page/30#ge...⇄

Did anyone filed case against this company...I also need to do the same

Requesting all of you write your comments on Google, FB, Twitter and LinkedIn as well to make everyone aware of this company. You can file complain in consumer court.

Same happened with us kindly let us know if you are opting for legal help .we would also go for the same as company is not refunding our hard earned money .

Yes, we filled complaint against then in district consumer court. You can approach it.

This is scam.. we took there deal and now when we are asking then to comfirm hotel booking they are not able to do that which is just for 1 day.. we want refund of our money.
Worst service and totally not acceptable

I am in the same boat as well, a lot of false promises were made which never got fulfilled. I have had a terrible experience with them. Is there anyone already working to file a legal suite against them? I am more than happy to join hands and work together on this.

As per our discussion with you on 15thJuly, we assured you that you would have best services and amenities with CHIS and as everything being sorted and would be taken care of with best of our en devours.

Mr.Nishant as your query for CHIS has not been resolved as customercare from CHIS as already sent you an email on 15thJuly18..thanks alot

Country Holidays
Jul 15
to Nishant, Country
Dear Member

Greetings for the day...!!!

We would like to express our deepest regret and apologize for any inconvenience to you so far.

As per the discussion you had today with us, we assure you that we would provide you best services and amenities in regards to your CHIS membership as per the offers provided to you and you can send your reservation requests at [protected]@countryholidaysinnsuites.com before at least 7-10 days before your booking dates.

Feel free to contact with us in case of any further query.
--

Thanks & Regards

Customer Care Team

Mr.Nishant as your query for CHIS has now been resolved as customercare from CHIS as already sent you an email on 15thJuly18..thanks alot

Country Holidays
Jul 15
to Nishant, Country
Dear Member

Greetings for the day...!!!

We would like to express our deepest regret and apologize for any inconvenience to you so far.

As per the discussion you had today with us, we assure you that we would provide you best services and amenities in regards to your CHIS membership as per the offers provided to you and you can send your reservation requests at [protected]@countryholidaysinnsuites.com before at least 7-10 days before your booking dates.

Feel free to contact with us in case of any further query.
--

Thanks & Regards

Customer Care Team

CHIS is running SCAM and we all are victim of their fraud. Lets join hands and bring them to justice

Here is “Country Holiday Inn and Suits (CHIS)” list of Fake and False Acquisitions:
1. CHIS own 6500+ properties worldwide. But the ground reality is CHIS don’t own a single property. All they do is book Standard Rooms though online travel sites.
2. CHIS provide 5 star accommodation at very low price. But the reality is CHIS provide standard room in 2 stay hotels. To lure innocent citizens and get positive reviews for their website/mobile App on Playstore and Appstore, they initially arrange free 1 night stay in 5 star hotels like Roseate House, Aerocity, New Delhi or Hyatt Regency, Delhi.
3. During initial casual talk (which they call as presentation), they smartly give references of “Country Inn and Suits” hotels (the famous brand of Radisson group) and if you catch them, they immediately say no they meant to say “Country Holiday Inn and suites (CHIS)”. Smart tactic to create fascinating impression on general public but in reality its all fake. Their representatives even doesn’t know about famous hotel chains, classification of rooms and/or rewards programs. Their goal is to show something fascinating but when I caught them red handed, the executive said she will ask her senior to clarify but it didn’t happen and the smartly deviated the conversation to other topic.
4. Since CHIS own these properties, our members have to pay “Annual maintenance charge (AMC)” which varies from 8260 to 10500. If you don’t use holiday in a calendar year, you need not to pay AMC. But their terms and conditions say completely opposite to this – its talks about “Annual Subscription Fee (ASF)” and they can change it anytime without any notice and if you fail to pay your membership stands void unless you clear the dues. Now here is the catch:
a. Firstly their words of mouth didn’t match their terms and conditions, refer to attached images and Terms & conditions.
b. Secondly, they never let you read the terms and conditions and make you sign it on dotted line by taking advantage of the situation, as I already mentioned in my consumer forum complaint.
c. CHIS doesn’t own any property hence AMC/ASF is not applicable which they said is towards the maintenance of properties.
d. They say plan your vacation well (min 30 to 60 days) in advance, when you do it yourself, Standard rooms in 2 or 3 star hotels are easily available at nominal cost of INR1700 to 2200 (room rate), for 5 to 6 night the cost will cost somewhere between 8500 to 13200 and that is exactly what they are charging you under the name of AMC or ASF. Smart way to fool honest citizens.
e. If the standard room is not available at your vacation/holiday destination, they will simply deny booking and you can’t do anything.
5. Now referring to Clause 17 of the impugned contract where CHIS themselves acknowledges, whatever has been told/communicated by their employees or representatives either verbal, written or through email is all fake/false and is superseded by CHIS terms & conditions which their employees never let you read and CHIS can changes anything anytime at its own discretion. This clearly implies, Country Holiday Inn and suits (CHIS) doesn’t has any standards of business conduct and has no core business values nor even of his own employees. This simply proves prompters of CHIS are running big SCAM, exploiting Indian Laws and looting Public. They must be brought under the scrutiny of law enforcement agencies. Such an organization can declare bankruptcy overnight and promoters can flee. CHIS website even didn’t disclose who are its promoters.
6. There has been no mention of any cooling off period is their impugned contract. Its only mentioned on their website under refund policy https://www.countryholidaysinnsuites.com/refund-policy
7. So far employees (doesn’t hold any value as per Clause 17 of their terms & conditions) of CHIS has been refusing to return/refund money on basis on this Impugned contract (which has not been signed by any authorized signatory of CHIS), referring to the consumer forum Ludhiana (Case No.553, Dt.05.07.2012) the Hon’ble Judge specifically addressed this issue of ‘non-refundability’ – “Further the plea taken by the OPs (Country Vacations) that as per the terms and conditions of the impugned contract, the membership fee once paid is non-refundable is also not sustainable, as the impugned contract is one sided standard form of contract (where the parties are not equal in the bargaining power) which the OPs got prepared according to serve their interest and the complainants were supposed to sign only on the dotted line. For such a view we are guided by the judgement by the Hon’ble Supreme Court reported in AIR1986 (SC) 1571.”
8. Since the day one I never agreed to their membership offer and has been requesting them to return/refund the money which they stole under than name of checking special offers on my credit card. CHIS has no right to refuse refund of Money which their employees stole using illicit, unlawful and illegal way as already narrated well in my complaint on consumer forum (copy attached).
9. Whenever I approached CHIS, all you get is threatening where they state – “Do whatever you want to do we have our contacts in Delhi Policy, Lawyers and Income Tax department” during my last meeting with them, even their relationship manager “Rahul Arora” repeated the same wording. He even said – we are not afraid of anything not even India laws.

Thanks for Resolving your query Mr. Saurabh with CHIS and we assure you with best services and amenities with us.

Complaint marked as Resolved
Jul 29, 2018
I spoke to the company executive and they are ready to resolve my issues. Hence, I am taking back my complaint.

Yes you are right brother Country holidays inn & suites (chis) is a big fraud company they did same with me. They trapped me on october 21st and now they are not returning my money back . Country holidays inn & suites (CHIS) are not ready to refund my hard earned money. Country holidays inn & suites (CHIS) trapped me on 21-Oct-2018 by doing a lots of false commitment and now Country holidays inn & suites (CHIS) are saying that this is marketing strategy to trape innocent peoples.

Date:[protected]
Amount: 140000
Invoice No: CHIS-ND782949
Reg No: CHISND774048

As per our discussion today, as your query being resolved as we have already sent you an email confirming you to use the complimentry 2N/3D stay.

Ms Sapna as your CHIS query is being resolved and assure would provide best services and amenities in future.

Complaint marked as Resolved
Jul 30, 2018
Country Holidays Inn and Suites has resolved our issues and promised us for a easy and hassel free booking services in future.

Yes you are right brother Country holidays inn & suites (chis) is a big fraud company they did same with me. They trapped me on october 21st and now they are not returning my money back . Country holidays inn & suites (CHIS) are not ready to refund my hard earned money. Country holidays inn & suites (CHIS) trapped me on 21-Oct-2018 by doing a lots of false commitment and now Country holidays inn & suites (CHIS) are saying that this is marketing strategy to trape innocent peoples.

Date:[protected]
Amount: 140000
Invoice No: CHIS-ND782949
Reg No: CHISND774048

Hi Sandy,
I have also applied for refund after I came to know about their false promises about availing more than 1 room where ever and when ever I want. But they are not letting me cancel my membership by saying membership could not be cancelled. As per them the company has all the rights to cheat the customer but we can't cancel the membership because this is not a valid point for cancellation. I have not taken any booking from them yet.Please can you help me to know whom should I approach or how to get refund.

Regards,
Pratik

Hi, , is anyone get refund . If Not join us in unity. by connect nine zero four one eight eight eight three three eight, .

My contact number is [protected], pls contact me if anyone can resolve my issue