[Resolved]  Country Holidays Inn & Suites — Booking response delayed

Address:Gate 5, 306 MT TRISSUL, PATHWAYS WORLD SCHOOL ARAVALI, Badshapur-Teekli Road, Aravali Retreat

Dear CHIS team,
I have attempted to make booking though email for booking a property, i recieved response quoting below in 18th June.

"Dear Member,
Greetings from Country Holidays Inn & Suites !!!

Kindly allow us some time we will get back to you after checking the availability.

I have not had any response to this for an other 11 days...till today...
I reached out to customer care yesterday on 27th June...shared my screenshots of email communications with them...and yet awaiting response from them.

As per my contract I am entitled to have a confirmed booking if reached out before two weeks, I have reached out on 14th June for booking of 29th June and yet this is 6th time over two years that the only response I recieved is "due to technical reasons this property is inactive' for any property listed in your app and website. And this is the first time I was suggested some alternative property which is of any similar in standard promised by CHIS.

As a customer for three years, I have never been able to use my prepaid service for even once...

There is no reason for me to look forward for anything positive from CHIS unless you do something right now.

I have not even recieved a note of apology for this unprofessional behavior... As I have just send an email for cancelling my booking request and instantly recieved a response quoting...
"Dear Member,

Greetings from Country Holidays Inn & Suites !!!

As we are unable to fetch your details, Requesting to coordinate with our customer care team over ."

Without even an apology not not having a response for 11days.

If this is what CHIS is, I'd rather forget the 45, 000 i paid along with the fake promised you'r executives made while luring me and my family into this trap.

Abil Michael Kurishinkal, Ruby Singh + Aiyanna Abil Kurishinkal
CHISDL777269
Phone: [protected]
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Jun 28, 2022
Complaint marked as Resolved 
Mr Mukesh from CHIS helped resolve this.
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
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