[Resolved] Country Holidays Inn & Suites — cancellation and refund of membership
Ssharan15 on Jun 5, 2019
Firstly we are not satisfied with your services. As we have availed two complimentary vouchers it was not satisfactory. We went to itc fortune and jim corbett.
Following are the issues we had faced during your membership
1) during selling the product your associate has shown us different articles. On the time of purchase they mentioned us one day stay at itc. They also shown us itc maurya but at the time of availing they provided us itc fortune. Firstly it was very far from city.in addition to this they told us about various activities but they had not provided us with any external or internal activities. Location is also not good. It is below average. Also for availing vouchers firstly they denied and said we could not provide you services on respective dates. It may be flexible. How could i plan my trip according to your flexibility? On the time of joining they had not mentioned all these issues.
2) trip to jim corbett is also not good. It took around half an hour to find chis kabeela. Also on the way to it, there were no proper directions or signs mentioned. Services are also not good. Tea cups were not there. Electrical kettle was so dirty. Washroom items were not present no showercaps, no lotion, no soaps. Everytime i had to call reception for every small item. Sometimes they even didn't attend our call. Water bottle they provided us was not sealed. There are lot of other issues too. I don't have much time to explain each issue. But i just want my refund back. I paid 85000 to them they r really cheat. I advise everyone not to take any membership from chis
Complaint marked as Resolved Nov 10, 2019
They provide us with another alternate stay. Hope this time they fulfil their promises.
[Jun 05, 2019] Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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