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Country Holidays Inn & Suites — Cancellation of confirmed hotel booking at Dubai without intimation
Am a member of Country Holidays Inn and Suites having membership No. CHIS778947 since 19 December 2020. On 2nd September 2022, I requested for hotel reservation at Hotel Golden Tulip, Deira-Dubai-UAE from November 7 to 13, 2022. Mr. Amit Verma of Booking Team, CHIS confirmed the hotel booking by attaching a voucher showing the reservation from November 7 to 13, 2022 in Hotel Golden Tulip, Deira, Dubai UAE.
I along with my spouse reached Hotel Golden Tulip, Dubai at 0045 hrs on 8th November 2022 and requested for providing a room againstthe voucher. The Hotel staff informed me that the booking was cancelled on 2nd November 2022. It was a big shock and embarrassment situation for me at an international destination which I never expected. Being it was mid of night, I compelled to stay in the same hotel by paying from my own pocket. Since I had booking for all 5 days for different entertainment activities I continued the stay in the same hotel in my own expenses.
CHIS has failed to provide the service as per terms and conditions of the agreement to my very first request for a hotel reservation at an international destination. This has caused me unnecessary mental tension, embarrassment, financial hardship and doomed the spirit of vacation. Therefore, I have no trust on CHIS and will not avail your service in future. You guys not even checked after my return to country in response to my email. My question is why my booking was cancelled on 2nd November 2022 without my knowledge and CHIS not even bothered to inform me about the cancellation of hotel booking before my departure to Dubai.
I have paid ₹160000 for membership fee and 3 years AMC ₹22656, total amount paid ₹182656/-. This amount should be returned to me within 3 days or by 22 December 2022. Failing to comply my request within the stipulated time, I shall take this matter to social media followed by legal action against CHIS.
Don't cheat people their hard earned money.
Arun Kumar Sahu.
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