[Resolved] Country Holidays Inn & Suites — cheated and deprived of my old age savings of rs. 1.85 lakhs

 
2 Reviews
OBS TOWER 3rd Floor,A- Block,A-37 Sector 63 Noida - 201301(U.P) India, Noida, Gautam Buddh Nagar District, Uttar Pradesh, India
 Rajesh52 on Jul 11, 2019
Hi,

I have filled one coupon at metro mall shahdara, nine months back where the person told me that ‘country inn’ has opened new hotels at few locations including shimla, jaipur, goa etc. And they will provide you 2 nights/3 days stay at their new hotels if your names comes in lucky draw.

From the very next day, i started receiving calls from a girl she was telling her name pooja informing that i won the lucky draw for free vacation along with pvr voucher. I was not willing to go as i don’t trust in these offers, so i denied. But she kept on convincing me that i just have to visit the raddison blue hotel, vaishali with my wife for collecting the freebies. I finally said okay, i will come. They sent me a text message from pooja –
(Welcome country holidays inn & suites india pvt. Ltd.

"congrats!
Mr. And mrs. Today both are invited to collect your gift vouchers your 1st voucher is 1 couple movie tickets 2nd voucher 2night & 3day holiday voucher collect your voucher at for all details.. Plz take a 45 minutes
Venue address: raddison blue hotel, vaishali
Entry time : 7.30 pm
Thanks & regards :- pooja k"

On 6th october 19 when i visited given venue then siddarth and his boss mr. Dhananjay mishra tried to convenience me to buy a holiday package by doing lots of false commitment like:

We have 5000+ hotels in india
We have hotels in around 30 other countries
You will not get any issue while booking restaurants at any time including 25 dec to 5 jan if you informed us in advance.
We have at-least 7-8 options in each cities.
Each option is a 4-5 star properties
You will save at-least 50-70% on each stay. Etc...
But when i come back and search about your companies review i found lots of complaint about your company, peoples are saying that most of the time all good options are showing sold out even if we are trying to book in advance.

On your website:
Only 67 hotels at 35 locations are listed under chis-associated category
Only 50 hotels in 12 countries are listed on chis-internal-exchange page (Excluding domestic hotels)
Only 117 all hotels are available on both pages
You are providing only room only package i have to pay extra for breakfast and dinner but when i am booking directly with b/d i am getting better options.
I paid 1, 85, 000 for 10 weeks holiday so it cost 21, 000 per week (14, 000 + 7000 ams) for room only package but for the listed hotels i can get same 6 night package with b/d around 30-32 k and i have no limitation for listing hotels.
It was not conveyed that i have to pay annual maintenance from 1st year as well.

However, when i started utilizing the offers and membership nights, the booking, reservations and voucher redemption team rejected all my requests for bookings at their listed hotels and as promised by mr. Dhananjay making lame and unjustifiable excuses."

According to country holiday inn (Chis), this is marketing strategy to do false commitment to sell the membership and it is not a valid reason to reject my legitimate booking requests in accordance with the agreement signed between me and them.

As per indian laws, including indian contract act, 1872. This is a void agreement which can’t be enforceable as it is one sided agreement which doesn’t gives me any right to cancel.

I am hereby demanding full refund of membership fee of rs. 1, 85, 000 taken by them on false promises and with clear intentions of cheating and defrauding innocent senior citizen.
Membership no: chisdlsa77427b
Complaint marked as Resolved Jul 11, 2019
Mr. Rahul of Customer Care from Country Holidays inn & suites called me up to apologise and assured me to resolve all my booking issues. As I have decided to give them time and trying their services some more times, please treat this complaint as Resolved for the time being. Thanks

Complaint Status


[Jul 11, 2019] Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Mr. Rahul of Customer Care from Country Holidays inn & suites called me up to apologise and assured me to resolve all my booking issues. As I have decided to give them time and trying their services some more times, please treat this complaint as Resolved for the time being. Thanks

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    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
    Country Holidays Inn & Suites - cheated and deprived of my old age savings of rs. 1.85 lakhs