[Resolved]  Country Holidays Inn & Suites — Cheating its customers.

Feb 16, 2021

Updated by Ankur Chadha Someone by the name Rahul Arora, claiming to be the Manager called twice and insisting to withdraw my complaint on his verbal commitment to reinstate our complimentary offer. On my request to send out an email based on our discussion, he refused to do the same saying that he will not write anything on the email, and I as a customer will have to bow down to whatever they say. I have forwarded the trail to [protected]@countryholidaysinnsuites.com
Await their response before taking a legal course.

Apr 02, 2021

Updated by Ankur Chadha CHIS has promised to extend the validity of my offers by a year. Hopefully, they will abide by the same.

Dec 23, 2021

Updated by Ankur Chadha Their mischief continues.

I have been a member myself since Jan 2020 however it has been very tough to get bookings through them for the following reasons;
1. They have only limited Hotel property tie-ups, so you may not be able to avail your holidays at a location of your choice. Even if you get a property at your preferred location you won't get the room availability as per your choice, whereas if you book directly with the property, you will definitely be able to get the deal. CHIS has no influence on the properties.
2. No one from the reservation team would reply before 72 hours of your request. Anjali (Manager) from the reservation team is not helpful either.
3. Their Customer care team sucks. Firstly, they won't answer your calls. All kinds of excuses they will make, absurd reasons for the delays, and so on. It is embarrassing to hear illogical and sometimes no reasons behind their claims. Shalini and Rahul Arora won’t ever come on the calls portraying they are busy with other customers.
4. The bookings that they provide after a lot of back and forth are in budget hotels that too in the lowest category rooms which are anyways available online with discounts & Schemes between INR 1500/- & 2500/-per room night. So no point paying them an annual maintenance charge of INR 8260/-; 7000/-(annual) + 1260 (GST). Without the CHIS membership, you may avail 6 nights for approximately INR 9000/- with the flexibility of choosing a location, property, and room of your choice.

There is no point taking the membership from CHIS which has limited Hotel tie-ups with no star properties listed with them and then chasing them for no reason.

It’s better to get together, hire a lawyer and raise your concerns legally. When there are multiple fraud cases raised together against CHIS, the legal proceedings will also be faster.
Also, regularly defame them on the online platforms to save other innocent people from getting into their trap.

You may send the notice to
Country Holidays Inn & Suites
OBS TOWER - 3rd Floor, A-Block, A-37, Sec-63, Gautam Budh Nagar
Noida, Uttar Pradesh India-201301