[Resolved]  Country Holidays Inn & Suites — Cheating while membership sales

Address:

3rd Floor , Block A, 37, A Block, Sector 63, Noida, Uttar Pradesh 201301

I was called to Taj Vivanta hotel in Dwarka New Delhi by CHIS on 26th Jan 2021. They told us about their membership program. I found it expensive for me so we started to leave, but then their sales person Mr. Ajay put a proposal that I can try out their service by becoming member today at discounted cost and in next 45 days I can cancel my membership with just one email.

After that in the name of joining formality to got their legal contract signed by us and they also swiped my credit card for 50K in name of blocking the 1st part of payment. They said it will be in EMIs starting after 40 days. But actually they charged full 50K at that time and they converted it to EMI with EMI interest also on me. This is all without telling me.

For confirming membership over phone call in next few days, I declined but then Mr. Ajay call me again assured me that I can cancel it with 45 days with just one email. He suggested to to try a complimentary 1 day visit to their property.

We availed complimentary visit and after that with their service the membership program is expensive for me so I made membership cancellation request over mail within 45 days.

But the company's backend staff and their sales staff refused to cancel and refund my amount. I have called Mr. Ajay several times but he not responding to me. He rarely picks my phone and finally he said he can not do anything on this.

I have recordings for few calls with Mr. Ajay where he clearly agrees that he said that membership can be cancelled within 45 day.

Please resolve my complaint to cancel my membership and get my refund.

Thank you very much.