Country Holidays Inn Suites (chis) — fraud scam and employee dont have manners to talk to customers

Address:	New Delhi, Delhi
Website:	www.countryholidaysinnsuites.com

Hello Sir/ Madam,

I Sagar Arora, writing to you regarding an unacceptable misconduct by one of the employees (Mr. Manish Sharma +[protected] at CHIS, MGF MALL, Saket, My Wife visited at Haldiram’s Jwala Heri Market Month back and there by mistake she filled your form. And today 14th November 2018 she got a call from one of your employee (mentioned above). On the first call he told her that they are giving us 3 gifts as she filled a form at Haldiram Jwala Heri Market... He Told her that she is a lucky winner to get these gifts and he invited us at Saket MGF Mall to collect all such gifts. Firstly my wife agreed n said yes to him that we are coming to Saket... And All of a sudden we changed our mindset and we refused to get all such gifts as he told us. After saying No to Him he continues called us for 50-60 times in few hours to convince us...
It is sad to mention that the curt addressal by him was highly dissapointing which evoked some argument. Being customers we do expect some benevolence (kindness) at the counter which seemed to be blatantly (Shamefully) ignored. Saddened by the worsening argument, I approached to Customer Care Number and had a word with Ms Vishakha and I shared everything with Vishakha but surprisingly his bad behaviour continued to cross a level of tolerance. He again Called us many times I hereby request you to kindly take an action against him (Mr Manish Sharma +[protected] for his curt behaviour with abusive language and thus take a step towards improvisation of your customer services. Also if not taken any action soon, I would have to sadly turn up to higher authorities against your company and that employee with no other alternative. i hope for a speedy response to my request.

Thank you

Sagar Arora