[Resolved]  Country Holidays Inn & Suites — chis is biggest scam and i want my refund of my membership fee - 75000/-. membership card no: chisdl775155

Chis is the big fraud. First of all, they forced me to take membership (Would not like to go in details). The said to me that they have 8000+ properties in different different location. They promised me to give 5 star properties. On their site, they show many properies along with booking options. But in reality, you can't book through that booking option as it will show 'sold' status for all properties for all dates. You can't choose property by your own.

We have to mail them several times to book. Then after mailing several times, they will provide cheap option. They will provide option of any third party property which is less than 1700 rs/day claiming they have tie up so only this option available.

I came to know the truth first time when i tried to book the complementry stay at manali. First of all they denied saying that all the properties are sold and then after several request they provided me propery 'golden tulip' for 2 days. When i visited the property and showed the chis id card at the property reception, they were surpised and said to me that they don't have any tie up with such company. Your booking has been done through some person. I let it go and forgot about what they were saying.

But second time, when i tried to book kabeela resort, jim corbett, again a complimentry stay. They provided any other option. But i was ok with that. But due to my wife's exam, i requested them several times to prepond the booking but they denied saying that they have tie with the property and can't prepond while i also called the property'reception and they were saying that no problem sir, we will do it and ekbaar aap apne agent se kahalwa dijiyye. And i asked the same to chis but they were dening everytime due to which i missed my jim corbett stay. But i was still positive about chis and i said to myself - no problem, its okk.

Now i came to know about the biggest fraud when i tried to book in jun for goa. Goa is off season in june. They provided me an option in morjim where nobody would like to go in offseason and asking 12900 rs (As per them 8000 is their annual mentainance cost + 4900 was the breakfast charges for 5 days).
While the same property i could book in 12300 online.

I asked for options among properties from their chis website. But they didn't had any properties while many online sites were showing their availablities. Reason was actual cost of those properties were high at that time and they don't have any tie-ups. They always look for cheaper option so that they can book through amc amount (12900 which they asked for stay in morjim).

After requesting and arguing with them for several days, i myself booked in calangute, goa property of my choice. Property was 4 star and i had to pay only 10800 for my 6 days stay with breakfast.

Now lets arrive at the conclusion. First of all they provided me the membership forcefully by luring and promising for everything which i asked. They provided me 7 days of complimentry stay to lure me. I paid 75000 for the membership. Now i feel cheated as they have wasted my 75000 on theirself. Till now i have used only 2 days complimentry stay in manali. Because whenever we try to book either they deny or they give cheap options. They don't have any 5 star.

Now think when i can book hasselfree these properties at even cheaper rates which chis provides through email, why would i book wasting my time with them for several days. I have my time value.

If chis is not the fraud, they should give online booking options for available properties. User should book hassel and tensionfree. But truth is these properties are just to lure the member.

Now i have no faith in chis and i want my refund; and i request consumer court to take strict against them otherwise they will continue try to cheat and loot people by luring and taking them in faith, promising 5 star properties.

Membership card id: chisdl775155
Membership against: sandeep/priyanka
Mail id: sandeep. [protected]@gmail.com
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Jul 2, 2019
Complaint marked as Resolved 
They are not refunding me the amount. I compromised and tries to negotiate with them also. As per discussion, they will negotiate with me only after I mark the request as resolved. For now I am marking this request as resolved as per their request. But If my request is not fulfilled, I will reopen it again.
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2019
Country Holidays Inn & Suites Customer Care's response
As per the discussion as we are providing you the services and amenities as per your mutual agreement signed by you and you are all welcome to avail the benefits accordingly.
Jul 02, 2019
Updated by sandeep.saini482
You are not providing me the services thats why I complained. I am already mentally tortured by the false promises of your staff. I have my time value. I can't followup on an email for several days to book a property. I no more willing to go with you. I am feeling guilty and mentally tortured since I took your membership. You can't even predict my mental loss. Kindly refund me my hard earned money otherwise I will want my amount with interest and as well compensation of my mental and time loss.
Jul 02, 2019
Updated by sandeep.saini482
They are not refunding me the amount. I compromised and tries to negotiate with them. As per discussion, they will negotiate with me only after I mark the request as resolved. For now I am marking this request as resolved as per their request.
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