Country Holidays Inn & Suites — chis membership scam/ fraud

They don't have the availability of rooms whenever you need it. They did the false commitment at the time of sales untill you not trapped. At the time of booking, they said to stay in itc grand hotel, and now said its not the part of this subscription and can book the orange fortune. I asked them to do my first booking 15 days prior, they said that hotel is not available. I changed my date to get booking at my anniversary. They said still the hotel not available. However, i had to spend my complimentary stay when i had no need just to take my refund as per there policy. But they are still not agree to refund my money. Now i decide to file a consumer court complaint.