Country Holidays Inn & Suites — country holiday and suites - fraud company - unethical practices.

Address:STAR MALL, 122002

This is regarding availed Membership No. CHW040562 which was availed around 12:15 A.M, 22/7/2019.

There are the wrong and unethical practices which are being conducted here. We wanted to have cancellation since the very next day membership was given to us by sales person by misguiding and manipulating the facts.

I have had very pathetic experience both from customer care and sales people of the company.

We haven’t availed any services or utilize any of the vouchers shared with us yet, and would like to return them back happily, and still country Inn wants to loot the consumers and don't want to refund.

We did not receive any email nor text confirmation/ acknowledgement post enrolling for the membership - which made us quite skeptical about the kind of services which we would get in future.

- No phone call or customer engagement activity in the first few days. Only after 5 days, received the welcome call - this again tells a lot about the kind of services we would get in future.

- We feel like we were misguided regarding the membership plan as certain things while selling the membership which were told are untrue and manipulated as well.

a) First of all many times, 'country inn' keywords were used, and junior salesperson said that we must have heard and knowing the famous country inn already, which was manipulation of the Company Branding itself while selling.
b) Secondly, we were told by the junior sales person that all Lemon Tree properties are associated with CHIS as Lemon Tree does not have any franchise, and all its properties are associated with CHIS. This is actually again untrue as many Lemon Tree properties are not associated/ listed on website by CHIS.
c) We were known the calculation of per day cost of 105 days membership plan as in (Total membership cost / 105 membership days plan) - this sort of calculation itself is misleading and manipulating as later we came to know if one would go for 2 nights and 3 days stay - then out of 105, 3 days will be deducted. And certainly a general traveler would require a stay of 2-3 nights max in one stretch in one property.
d) When we asked for the copy of the membership agreement, we were denied of the same from the sales person saying that won't be necessary, and manipulated by saying that we can reach out to him in case of any issues.

I called the Sales representative(Venue Manager), Mr. Alam, Star Mall Sector 30 branch, Gurgaon, yesterday (22/7/2019) regarding the same for cancellation and he told to get back to customer case for any cancellation. I then called customer care in the morning today (23/7/2019) (Neha and Vishakha) and was told my application has not been received/ processed with them yet as it was holiday yesterday.

Since the first day I have been continuously following up patiently for almost 2 months, and have been floated by CHIS from department to another and then to another and with people not responding. I certainly don't want such kind of customer care and sales services.

After following up 1000 times, this SCAM company is denying for the refund when I have not used any of its services and had pathetic experience so far.

How would anyone would continue and trust with such a company conducting false and unethical practices?

These are the wrong and unethical practices which are being conducted here. This is the SCAM company and conducting very unethical practices.
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Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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Dear Mr Prateek,

I am also cheated by them and my story is just like yours.
i am just waiting for their final email, and if they would not understand our pain, i will going to take an other action against them. if you want to join me, just contact on my for further details.

email: [protected]@gmail.com.

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