[Resolved]  Country Holidays Inn & Suites — country holidays inn and suites - a scam

Address:110015

Country holiday inn and suites @ chis this is a fraud company. Firstly they will call you and give you free lucrative offers and after that they will tell you about their sales and membership. I have been robbed by this company as they promised many things but they are not ready to give even my holidays for which i am paid for. I am not able to use any of my vouchers. Its been 1 year and i have asked 3 times to avail my holidays for which i have paid 1.40 lakh and whenever i try to avail that they give lame excuses that they don't have availability so ultimately you will have to plan you vacation according to them. This is really disgusting and pathetic service. They have clearly mentioned in their website that you can get refund if you didn't like the service but when i tried approaching them they literally denied for it and customer support is rude and not ready to listen anything. Its a complete scam and fraud company so please beware everyone!!!
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Jan 2, 2020
Complaint marked as Resolved 
resolved
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2019
Country Holidays Inn & Suites Customer Care's response
This is to mention that we are all ready to provide you the services and amenities as per your mutually signed agreement.
Jul 27, 2019
Updated by sumit dumra
Please check your website you told that you will get refund if you don't like the services .I have mailed to 35 times to get update on my holidays but you denied for it.I am sharing the refund policy below.Also one of your executive called and threatened me that you will not get any service if you didn't delete the review..

This is mentioned on website

In case of any valid point of dissatisfaction, The member can cancel their membership within 7 days of availing their first holiday by writing to us at [protected]@countryholidaysinnsuites.com. Refund will be processed after deducting administration charges, ASF and GST. This refund policy will not be applicable for premium business membership.

This is the link https://www.countryholidaysinnsuites.com/refund-policy
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    Country Holidays Inn & Suites Phone
    +91 12 0499 4070
    Country Holidays Inn & Suites Address
    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
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