[Resolved]  Country Holidays Inn & Suites — country holidays inn & suites - chis - fraud

Address:110078

We took the membership plan on 2nd of feb 2019 with membership id-
Chissrk776215. Its with utmost dissatisfaction and frustration i am writing this. At the first place we were not at all interested in buying the plan but mr. Sharukh which was sales manager at chis dwarka forced us into buying this and promised 2 - 3 complimentary offers. Now i got to know a whole t&c to avail the benefits which at the time of selling were never mentioned. At the time of selling they assured that we dont hv to pay anything but now we got to know that there will be utility charges which are almost same as of complete booking. They told me that they have agreement with banks so i can pay amount in emis.
I took 80k package on emi basis and it was confirmed by them that i have to pay amount in equal 18 month emi of aprox 4980 and i swiped my credit card. But now i got to know that i have to clear whole amount in one go.
I have not availed any benefit from them and not received any welcome kit yet and as mentioned on their website that we can cancel membership within 7 days of taking first holiday. I want my money refund.
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Mar 20, 2019
Complaint marked as Resolved 
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2019
Country Holidays Inn & Suites Customer Care's response
We advise and request you to please write to us at https://www.facebook.com/countryholidaysinnsuites and msg us through SEND MESSAGE tab on our facebook page.
Feb 14, 2019
Updated by bini.chaudhary
Received a call from Rahul Arora and asked me that issue will be solved within 24hrs or else they will refund the amount. Will close the complaint once issue is solved.
Feb 16, 2019
Updated by bini.chaudhary
Its 3 days now but issue is still not solved.
Feb 18, 2019
Updated by bini.chaudhary
CHIS is asking to close the complain again and again but no action has been taken yet on my issue.
Mar 04, 2019
Updated by bini.chaudhary
CHIS is asking to close the complain again and again but no action has been taken yet on my issue.
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