Country Holidays Inn & Suites — country holidays inn & suites unfair trade practices, fake commitments, lie, fraud

Address:	OBS Tower, 3rd floor, A-Block, A-37 Sector 63, Noida Gautam Budh Nagar UP 201301, 201301
Website:	www.countryholidaysinnsuites.com/product-and-services

Country holidays inn & suites, noida (Chis) invited me and my wife to saket select city mall shop# 32 on 3rdaug 2019 to collect free - gift vouchers. Please see the pdf for gift vouchers (Which they sent from the personal email o[censored]nknown person). Accordingly, i and my wife visited there at around 1.00 pm to collect the same. When we went there, they convinced us to take 45 minutes presentation for taking membership package which has lots of facilities as verbally promised/committed by their representative mr. Jatin (Mobile: [protected]) & rehan (Mobile: [protected]). I said i don’t have enough funds in my account but they were desperate to consume the entire credit limit from the credit cards.
They said that if we pay all amount at once we don’t have to pay the premium amount of rs 7000 for every 7days every time that means plus 70000+ taxes more with the package (It was amc which was hidden) and if we take emi we have to pay these charges. They didn’t make me clear that they will pull the entire credit limit from my credit card. But suddenly and desperately they took my credit cards inappropriately from me and took all the money at once from my citi bank credit card + stan c credit card and sbi card. Based on their verbal commitments & promises, we took the 10 years membership paying rs. 144000 on the same day, 3rd august 2019. Firstly they told package charges of rs 179000 for 10 years which i paid from my citi bank credit card + stan c credit card and sbi card. During the conversation on 3rd august 2019, their sales representative told that this is the best package (2 adults + 2 children). They only gave us the payment receipt that day and told us that all other documents shall be sent to us through post by 30 days against the membership number chisdls778412.
Then we left from there and came back to our home. Later when we contacted their customer care, the ignored to provide the facilities as committed/promised by their sales representatives. Further, they told that services shall be as per agreement mutually signed which they sent me through email on 3rd august 2019. We surprised & shocked to see the so called agreement. They took our signature on paper by their special tactic hiding the documents and we signed some paper believing their wording. They neither given us any chances to read out these documents by the special tactic, nor explain us the terms and conditions as mentioned in so called agreement during our one and half our conversion on 3rd august 2019. They misused our honesty for taking the signature on documents. Few of the facilities as they explained to convince us during our conversation on 3rd august 2019 which have been denied now by their customer care, are given below.
1. They told that they have more than 5000 plus hotels in worldwide where we can book the room except from 3 countries pakistan, syria, and afghanistan. We came to know that they don’t have any hotel, they have an only tie-up with the very limited hotel which also far away from tourist sport.
2. They took all the money at once and we have to bear emi on a full charge that was not clear before. The service is for 10 years that means we have to pay more 70000 extra as amc. This was not clear at the time they were selling their package. This came to us with a shock. They sold their service unethically by lying to us. This is a huge financial/emotional fraud. Miss use of our honesty.
3. Their sales representative stands on any shop in the mall taking contact numbers and collecting information and saying there is a lucky draw and you will get free movie tickets for couple valid for 3 months and you can use it any time you want. Suddenly on evening salesperson calls and said you have won the free vouchers. We did not believe at first but we thought let give it a try. But we didn’t know that this is a corrupt sales tactic.
4 when we received vouchers in pdf format from random email (Non-official) they were useless. You cannot use them on saturdays, sundays and on holidays. This is a pure lie and unethical way to sell the services.
5 they said that we can avail all the days at once if we want but this is denied by the customer care said we can only consume 21 days in a year.

In view of above, it is very clear that i have been cheated by country holidays inn & suites representatives providing all the fake promises and taking our signature on so-called agreement by special tactic hiding the document with others paper.
We requested them much time to cancel my membership and return our hard-earned money. However, they simply denied the same saying membership is non-refundable.
The attitude of chis is totally unethical, unprofessional, dishonest, evil, corrupt & fraudulent.
I would like to request again to rerun my hard-earned money canceling the membership immediately.

Regards,
Manish kanwar
Phone [protected]