[Resolved]  Country Holidays Inn & Suites — denied to refund as my not happy with the service

Address:

New Delhi, Delhi, 110058

I am not happy with the services of chis, as i don’t like the complimentary services they offer to me, also i asked for refund before even using the complimentary as the sales person to whom i was in contact doesn’t respond to my call, was not helpful to convert my credit card payment into 24 months emi, american express gives 12 month emi provision and chis sale person said we will convert it into 24 months you don’t worry we will do that, on regular follow up asking again and agin to convert this into 24 month emi as my due date was near ultimately i have to convert it into 12 months emi. If all this i have to by my own then what’s the need of chis.

Then asked for refund she herself said mam we can refund only once you go to the holiday, immediately after the she said she will process our refund, after coming back she said she can’t do that, started giving me unnecessary reasons.
Every time they assign different senior person, i have tell them all the stories from the beginning, every time senior person admit their mistakes and always says i am really sorry, for this thing and when in the end of whole i asked for refund, then they denied by saying what’s the problem.
I am very disappointed and had bad experience with chis.

There is no communication among the whole marketing team and the customer service site, everyone tells the different story, many fake commitments were made at the time of payment.
On the table they said ma’am be a member of chis for once and in case you don’t like it “we will refund your amount “ but then afterwards when i was asking for refund they said your membership is not refundable.
Many more fake comments were made with us on table.

I have attached a video of a 5star hotel which was offered to us as a complimentary services.