[Resolved]  Country Holidays Inn & Suites — false promises and commitments.

Address:

New Delhi, Delhi, 110033

I took this membership a few months ago after being convinced by mr. Raunit. Quite a few benefits and promises had been said by him. We paid a handsome amount of money to get the membership. This is the first time i planned my trip and thought of getting my hotels booked through chis. But to my astonishment, i was sold this membership saying that it is beneficial for the people who plan their vacations on urgent basis without any prior notice;
Secondly, who like to stay in luxury of a 4 star and above hotel.
Thirdly, the membership is for 2 adults and 2 kids or 3 adults.

Then i was also told that they don't follow any seasons and their members get rooms on priority basis. Even if we inform them 15 days before travelling, they will get us a room booked.

Now we planned a vacation 4 months before the travelling month, got our flights booked and asked you to book the hotel but you told us that hotels cannot be booked prior to 3 months. After waiting for a month, we asked you again to get the hotels booked but your coordinators told us that mumbai is all sold out and none of the hotels are available for booking and in shirdi also we will have to compromise on our choice of hotel.

After constant nick knacks, we got the hotel booked for mumbai but then coordinator asked for payment for an extra bed as our 11 year old child will be considered as an adult even though as mentioned above we had this membership for 3 adults and then we told them that my child won't be using any extra bed. He will share the same bed.

Shirdi hotel is still undone as we are being asked to compromise on our hotel which i am not willing to do.

This is the first time i getting the hotel booked by you and i have forever years to go till my membership period passes out. Now my vacations are more of a stress than fun and all thanks to you.

The only favor you can do to me is to refund the money i have paid you guys to make my vacations miserable. I was much better off planning my vacations on my own. Thanks for all the support till date but i would not want to continue with your company now so please refund my membership amount.