Country Holidays Inn & Suites — false promises

2 Reviews
 siddhant.88 on Jul 25, 2018
At the time of sales company makes bold promises about there properties and also that you can accompany you family and friends with you. But once you purchase membership everthing changes. Now you can't book rooms for your family (Parents) along with you.
After multiple follow ups they agreed to book rooms but changed property category to lower class.
For a single booking they harras you like anything. The senior members don't talk with you. Worst experience.
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CHIS is running SCAM and nothing else, all they make is big acquisitions which are all fake. Its like, looking at London, talking to Tokyo but in reality they are somewhere in Afghanistan.

Here is “Country Holiday Inn and Suits (CHIS)” list of Fake and False Acquisitions:
1. CHIS own 6500+ properties worldwide. But the ground reality is CHIS don’t own a single property. All they do is book Standard Rooms though online travel sites.
2. CHIS provide 5 star accommodation at very low price. But the reality is CHIS provide standard room in 2 stay hotels. To lure innocent citizens and get positive reviews for their website/mobile App on Playstore and Appstore, they initially arrange free 1 night stay in 5 star hotels like Roseate House, Aerocity, New Delhi or Hyatt Regency, Delhi.
3. During initial casual talk (which they call as presentation), they smartly give references of “Country Inn and Suits” hotels (the famous brand of Radisson group) and if you catch them, they immediately say no they meant to say “Country Holiday Inn and suites (CHIS)”. Smart tactic to create fascinating impression on general public but in reality its all fake. Their representatives even doesn’t know about famous hotel chains, classification of rooms and/or rewards programs. Their goal is to show something fascinating but when I caught them red handed, the executive said she will ask her senior to clarify but it didn’t happen and the smartly deviated the conversation to other topic.
4. Since CHIS own these properties, our members have to pay “Annual maintenance charge (AMC)” which varies from 8260 to 10500. If you don’t use holiday in a calendar year, you need not to pay AMC. But their terms and conditions say completely opposite to this – its talks about “Annual Subscription Fee (ASF)” and they can change it anytime without any notice and if you fail to pay your membership stands void unless you clear the dues. Now here is the catch:
a. Firstly their words of mouth didn’t match their terms and conditions, refer to attached images and Terms & conditions.
b. Secondly, they never let you read the terms and conditions and make you sign it on dotted line by taking advantage of the situation, as I already mentioned in my consumer forum complaint.
c. CHIS doesn’t own any property hence AMC/ASF is not applicable which they said is towards the maintenance of properties.
d. They say plan your vacation well (min 30 to 60 days) in advance, when you do it yourself, Standard rooms in 2 or 3 star hotels are easily available at nominal cost of INR1700 to 2200 (room rate), for 5 to 6 night the cost will cost somewhere between 8500 to 13200 and that is exactly what they are charging you under the name of AMC or ASF. Smart way to fool honest citizens.
e. If the standard room is not available at your vacation/holiday destination, they will simply deny booking and you can’t do anything.
5. Now referring to Clause 17 of the impugned contract where CHIS themselves acknowledges, whatever has been told/communicated by their employees or representatives either verbal, written or through email is all fake/false and is superseded by CHIS terms & conditions which their employees never let you read and CHIS can changes anything anytime at its own discretion. This clearly implies, Country Holiday Inn and suits (CHIS) doesn’t has any standards of business conduct and has no core business values nor even of his own employees. This simply proves prompters of CHIS are running big SCAM, exploiting Indian Laws and looting Public. They must be brought under the scrutiny of law enforcement agencies. Such an organization can declare bankruptcy overnight and promoters can flee. CHIS website even didn’t disclose who are its promoters.
6. There has been no mention of any cooling off period is their impugned contract. Its only mentioned on their website under refund policy
7. So far employees (doesn’t hold any value as per Clause 17 of their terms & conditions) of CHIS has been refusing to return/refund money on basis on this Impugned contract (which has not been signed by any authorized signatory of CHIS), referring to the consumer forum Ludhiana (Case No.553, Dt.05.07.2012) the Hon’ble Judge specifically addressed this issue of ‘non-refundability’ – “Further the plea taken by the OPs (Country Vacations) that as per the terms and conditions of the impugned contract, the membership fee once paid is non-refundable is also not sustainable, as the impugned contract is one sided standard form of contract (where the parties are not equal in the bargaining power) which the OPs got prepared according to serve their interest and the complainants were supposed to sign only on the dotted line. For such a view we are guided by the judgement by the Hon’ble Supreme Court reported in AIR1986 (SC) 1571.”
8. Since the day one I never agreed to their membership offer and has been requesting them to return/refund the money which they stole under than name of checking special offers on my credit card. CHIS has no right to refuse refund of Money which their employees stole using illicit, unlawful and illegal way as already narrated well in my complaint on consumer forum (copy attached).
9. Whenever I approached CHIS, all you get is threatening where they state – “Do whatever you want to do we have our contacts in Delhi Policy, Lawyers and Income Tax department” during my last meeting with them, even their relationship manager “Rahul Arora” repeated the same wording. He even said – we are not afraid of anything not even India laws.

Requesting you all to join hands since we all are victims of CHIS, together we can bring its promoters to justice and get our hard earned money back.

Requesting all Citizens to be BEWARE of CHIS

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    Country Holidays Inn & Suites - false promises