[Resolved]  Country Holidays Inn & Suites — fraud by chris by fake commitments & taking your signature on so called agreement by special tactic hiding the document with others

Address:D-88, ganesh Nagar, Pandav Nagar Complex, New Delhi, Delhi, 110092

Country holidays inn & suites, noida (Chis) invited me and my wife to garden galleria mall, noida, up, on 7th july 2019 to collect gift vouchers. Please see the screenshot of sms for gift vouchers. Accordingly i and my wife visited there at around 8.00 pm to collect the same. When we went there, they convinced us for taking membership package which having lots of facilities as verbally promised / committed by their representative mr. Aadil javed (Mobile - [protected]), mr prakash mishra (Mobile - [protected]) & shekhar chaudhary (Mobile - [protected]). Based on their verbal commitments & promises, we took the 30 years membership paying rs. 250200.00 on same day, 7th july 2019. (Firstly they told package charges of rs 198200.00 for 10 years which i paid from my sbi credit card. After making payment of rs 198200, they convinced us that if i pay another rs 52000.00 then the membership will be valid for 30 years. Then again i paid rs 52000.00 from my hdfc credit card). During the conversation on 7th july 2019, they asked our child age and we informed the age of our one child is 5 years and other child is 7 years. Their sales representative told that this is the best package (2 adults + 2 children) for a family like us. I filled up form there, also we specified the date of birth of my child in form as they requested. They only given us the payment receipt that day and told us that all other documents shall be send to us though post by 21 days. Then we leaved from their and cane back to our home. Later on when we contacted with their customer care, the ignored to provide the facilities as committed / promised by their sales representatives. Further they told that services shall be as per agreement mutually signed which they sent me through email on 31st july 2018. We surprised & shocked to see the so called agreement. They took our signature on paper by their special tactic hiding the documents and we signed some paper believing their wording. They neither given us any chances to read out these documents by the special tactic, nor explain us the terms and conditions as mentioned in so called agreement during our one and half our conversion on 7th july 2019. They misused our honesty for taking the signature on documents. Few of the facilities as they explained to convince us during our conversation on 7th july 19 which have been denied now by their customer care, are given below.
1. After knowing my children age (5 y & 7y), they told that this is the best membership package considering of our family size. Now customer care is saying that addition charge is required for our child whereas child to be considered upto 6 years of age. Please note we did not select the package, they proposed the package to us based on our family size, and accordingly we made payment.
2. I can utilize maximum 21 day in a year as i like, very categorically told to us by their representatives. Now chis customer care is denying the same asking for grapping period of minimum one month of every 6 nights which was never informed to us during of over conversation on 7th july 2019.
3. I can book two rooms at a time also for my relatives without any extra charges considering total 21 day. Means i can book easily 2 rooms for 10 days continuously. Only amc shall be applicable. Now this condition also denied by customer care.
4. Deluxe room will have one bed room, hall with kitchen. One double bed in bed room, single bed in hall shall be provided without any extra cost. Room must have balcony. Now this condition also denied by customer care.
5. Cook will be provided free of charge. Once we repeat this, they re-confirmed to say “if you bring fish from outside, the cook will prepare the dishes for you as you like without any charges.” now this condition also denied by customer care.
7. Min. 20 % to 40% discount shall be provided on hotel menu card rate for food. They reconfirmed that minimum 20 % food discount shall be provided irrespective of any session. Now this condition also denied by customer care.
8. They given few bonuses with membership. No time limit was mentioned for validity of the bonuses on 7th july 19. Even they clearly told that these bonuses can be enjoyed within the tenure of membership (Which is 30 years). Now customer care is saying that bonus are valid upto 3 months from membership enrollment.
9. They told that they have more than 5000 hotels in worldwide where we can book the room. We came to know that they don’t have any hotel, they have only tie-up with very limited hotel which also far away from tourist sport.

In view of above, it is very clear that i have been cheated by country holidays inn & suites representatives providing all the fake promises and taking our signature on so called agreement by special tactic hiding the document with others paper.

We requested them many time to cancel my membership and return our hard earned money. However they simply denied the same saying membership is non-refundable.
They attitude of chis is totally unethical, unprofessional, dishonest, evil, corrupt & fraudulent.

I would like to request again to rerun my hard earned money cancelling the membership immediately.

Regards
Baishakhi dey
(Membership id - chisnd777699)
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Complaint marked as Resolved 
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Aug 04, 2019
Updated by tarundey
Today I got a email from CHIS as specified below.

Quote ----

"As per our discussion..as the chargeback has been raised with your respective banks, we assure you that we would provide the go ahead on the mail which would be received by us through your bank for releasing the amount paid by you and we expect the same cooperation from your end in helping us to resolve any query regarding your membership with us in future."

Unquote---

Thanks to Mr. Arora for his proposal.

Regards
Tarun Dey
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