Country Holidays Inn & Suites — fraud by country holiday inn & suites-false statements

Address:

Tulip Orange, Sector 70, 122101

Our Complaint has yet not been resolved and CHIS is not refunding our hard earned money at all. we are writing them since December 2018 and communicating even before that to cancel our membership. they are openly looting people with this fraud membership. We have not availed any stay out of this membership. Please help us for getting our hard earned money back. the story of how we were trapped is again being told below.

We received a message from Country Holidays Inn & Suites(CHIS) stating that we have won 2N/3D stay, 2 movie tickets and dinner vouchers. To claim this, we had to visit their office in MGF metropolitan mall, Gurugram. Initially we ignored this, but then we got multiple calls from them saying it'll take just 45 minutes and requested us to visit their office. After so many calls of chis, we agreed to attend their session. The calling person insisted us to come for this session in the evening and committed that we will not be forced to buy any membership. We will just be shown some presentation which will take around 45 minutes. However, the truth is something else. When we reached there around 7 pm on 20th july 2018, they made us sit in closed room and they started playing with our minds. They kept luring us till 11 pm midnight and did not let us go. We, with two young kids, were so hungry & tired by that time and finally got trapped in their plan unfortunately & cheated under the membership no. Chisdl774711 which was forced on us, with all false statements, lies and false promises and commitments at the time of offering the membership to us.

Their sales person ms. Gayatri dubey in gurgaon office at metropolitan mall, mg road, gurgaon, trapped us to take the membership by telling all fake statements that they have all 4-5 star properties in their list which generally costs rs.8, 000/- to rs.10, 000/-, but it will cost to us only around 2, 000/- after taking the membership. However, in actual we see most of properties listed at their app are generally available in the range of rs.3, 000/- to rs.4, 000/-.

We had paid hefty amount of rs.1, 35, 000/- for taking their bogus membership wherein no breakfast, no dinner or lunch is included. There is never ever any support from their so called consumer support team. No one picks up the call first of all. If by any chance, they pick up the call, they ask to refer online mobile app only. For everything, we have to write email, for which again no response comes. At the time of selling this membership, ms. Gayatri dubey said they are available any time if we want to have any suggestion, any support, any clarification about any property. We can anytime approach them for booking related matters. Now for anything we approach them, they says they are not available. Office opens up only up to 6 pm etc etc. And we have to write to customer support only and they cannot help us.

For the reason of having such a bad experience with chis, till date, since the membership taken, we had not availed any booking of hotel accommodation with chis membership. We were forced to sign the agreement there and then only under complete undue influence by ms. Gayatri dubey and she committed the agreement can be cancelled anytime, if we are not satisfied and the entire money will be refunded.

Despite paying our huge hard-earned money to you, we are suffering from a complete mental torture and harassment after taking this membership, therefore, we requested them so many times by writing e-mails and calling to cancel our membership and refund our entire amount of rs.1, 35, 000/-, as this membership was sold fraudulently with all false commitments / lies / promises, but they are not returning our money and not resolving the matter.

Being a bona-fide consumer and having paid for the services for unjustified consideration, we would expect the fastest resolution of this matter from chis and refund of our money of rs.1, 35, 000/- immediately.