Country Holidays Inn & Suites — fraud, cheating and harassment

Address:

a-41, odh, pgi chandigarh sector 12, Chandigarh, Chandigarh, 160012

MEMBERSHIP NO 772467
NAVDEEPANKIT
[protected]
[protected]

Iam a serving in indian army on the rank of major and by proffession me and my wife both are doctors.

Purchased of rs 1, 75, 000 on 11 nov 2017,
Sales representative mr akshit kakkar.

Cust care nonresponsive and states that offers made by the sales team is imaginatory and fluke and the firm is not bind to oblidge it .

eariler it was promised that i can book any number of rooms against my membership options accomodating my family members along with me after paying amc for each year but now they say that only one room can be booked.now should i book rooms for them after paying in some other hotel while i stay in a different one??

It was stated clearly that we need to request for reservation 07 days prior to actual date in terms of domestic reservation, however i have applied for request of reservation since 27th mar 19 for booking at jim corbett on 13th and 14th apr 2019 and on 29th mar i received the e mail that no rooms are available and i was asked to plan on 11th instead. I told them that 11th is the election date and i need to vote and dates are fixed and as a member they have promised to deliver in their or their associated properties and more so over after lot of arguments they said only one room can be booked but not against offer but membership only after paying amc fees of 8500/-. When i asked that if the room is avail for membership why it cannot be given in offer?, they replied ur offer has expired whereas it is clearly mentioned that i can avail offer after complete payment .it takes multiple e- mails correspondence of weeks w.r.t.simple booking and still issue is not resolved.

Cust care puts call on hold for 10 min and later on disconnect it when asked to speak to supervisor or senior executives, namely miss twinkle, mr anand dubey .mr rahul and miss jyoti one of the member of cust care teams laughs and passes sarcastic comments when asked why 2 rooms cannot be booked ?? Earlier they had provided with 2 rooms at shirdi and aurangabad and now he says it was a mistake. When i told him it was promised to us, he stated technical terms of agreement and stated that mr akshit kakkar must have told you and u believed him, it is not our problem. Such is the harrasement and events of lies of country holidays.

initially all the 5 star properties and resorts were promised but till date i have availed 3 bookings in which i was accomodated in 2-3 star hotels that too after fighting day and night with the cust care team. They dont have any 5 star accomodations.

in addition to membership for negotiation and sealing the deal offers made to me in written by mr akshit kakkar are being said as valid only for initail one year by cust care team whereas it is written clearly that these offers can be availed after full payment which i have done in mar 2018, on chis website and app. Also, it was stated that i can combine 2 offers as well and now i cant avail the primary offer only.

Rooms provided are substandard with bare minimum walking space avail example the accn provided to me at amritsar which was the first trip planned with country holidays and at all the hotels i have myself paid for the upgradation to standard room.
Later, on multiple occassions they have apologised and promised this wont happen in future and try to lure by providing extra holidays but the situation is worst from ever.

I was promised flight tickets of 4000 each and later on that too was also not paid completely. It was reverted later on that we will refund you the amt but for now i should make the payment. I am yet to recieve the payment since may 2018.all this correspondence happened with cust care and mr akshit on mail .

After much arguments with mr akshit kakkar and cust care they agreed that on a special exception on offers given to me they will give me 2n/3d at corbett but for the second room i should pay them on tarrif basis which was 5500 plus gst which is in excess to the mrp rate provided on internet for a particular property in that vicinity.
That associated property offers cottages in 5000 incl gst with all 3 meals of the day and country holidays are providing the same for 5500 plus gst and breakfast only. Such is the level of their crookedness that on one side i am a prestigious member and on other they are cheating by asking for more money .

It is requested that my complaint be taken on its merit at the earliest and i wish a refund of my comlete payment i.e rs 1, 75, 000 be done taking into account the level of mental harrasement, cheating, fraud and duping a customer of his/her rights.