[Resolved] Country Holidays Inn & Suites — membership chis776462 / shubha ranjan

sranjan1

from Pune, Maharashtra

Address:

621, Shakti Khand 3, Indrapuram, Ghaziabad, Uttar Pradesh, 201014

It was relay disappointing me all sales representative of chis don't have a moral value to sales their product and giving wrong commitments...

I was shocked, when my issue was escalated to next level mr. Rahul arrora and he compensate complementary breakfast with rs. 10000/ - food voucher but i didn't accepted the offers and looking for more.

Today when i call him and ready compromises with existing offers and continue with membership he totally denied and asking for recording...

In result my welcome call is still pending from last 4 months... And my money rs. 75000/- is blocked with chis and not able to utilize the same.

Please intervene so they agreed on said points or refund my money.

Can you please escalate it next responsible person to resolve my issue asap and arrange the welcome call.
.

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Aug 27, 2019

Complaint marked as Resolved

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2019

Country Holidays Inn & Suites Customer Care's response As per the mutually signed agreement being signed we are providing the services and amenities..please do not make the demands which are not mentioned in your offers and agreement.

Jul 30, 2019

Updated by sranjan1 Why you people are giving wrong commitments... You mean to say in demo holidays you are providing complementary holiday and breakfast ... but when same customers becomes you members and paid full amount you are denying to provide the benefits... and they aren't eligible ... r u joking ?

You don't have moral value, I paid money for my holidays not for harassing me ... Either you strict to your words an close it today and arrange welcome call which was pending since January or refund my money back.

Thanking you in anticipation
Shobha Ranjan

Aug 03, 2019

Updated by sranjan1 Its really disappointed me response from Rahul Arrora ... Is any one who can take ownership from CHIS who can work with me resolve the issue and arrange welcome call's so i can avail my holidays which i paid for .