Country Holidays Inn & Suites — membership false commitments

 
21 Reviews
Noida, Gautam Buddh Nagar District, Uttar Pradesh, India
 ravikantsharmaa on May 31, 2018
Hi all,
I wish to update you all that country holidays inn & suites sales team during his company profile intro commits that they have many hotels around the world but the truth is a bit different, they don't have even a single owned property anywhere in the world.
I took my refund back after so much of follow-ups and political pressure. My advice is please check everything before buying the membership from them.

Updated by ravikantsharmaa, May 31, 2018
Country Holidays Inn & Suites
Complaint comments  20 Comments     Updated: Share0Tweet0

Comments

country holidays inn & suites - chis is a fraud company they did same with me. Country holidays inn & suites (CHIS) are not ready to refund my hard earned money. They trapped me on 21-Oct-2018.

Invoice No: CHIS-ND782949
Reg No: CHISND774048
Date:[protected]
Amount: 140000
Hi Ravi,

Did you get the full refund from this company? How many days they take to refund the amount? I want to cancel my membership without availing single trip with them because of fake promises at the time of selling the membership.

Best
SandyAgrawal's reply, Jun 8, 2018
I am talking to Mr Akshit and he is ready to resolve my issue.
SandyAgrawal's reply, Jun 8, 2018
Company is ready to resolve my issue now.
SandyAgrawal's reply, Jun 13, 2018
Company is ready to refund my amount so I am making is resolved and closed from my side.
AbhishekSingh0788's reply, Jul 19, 2018
Hi Ravi,
Could you please help me channel to get my refund. please guide me about it.
Is there any specific email id?
Bhawnarahul's reply, Nov 9, 2018
Hi ravi can you please share your contact number
https://www.consumercomplaints.in/country-holiday-inn-suites-fraud-alert-c197700...
Country Holidays Inn & Suites Customer Care's response, Jun 17, 2018
Verified Support

Please share your membership details, to help us resolve the issue that you are facing with the membership you have enrolled for with CHIS.
Same here they falsely mentioned Dalhousie in their properties and when we inquired about its booking, to our utter disbelief the booking team representative of CHIS replied that they do not have properties in Dalhousie. When they were confronted with the listing on their own website showing Dalhousie as listed properties on CHIS website, they removed it from there. They are making a fool out of customers. I came across many such incidences in reviews online. They have made videos on Youtube to appease prospective customers but reality is that all locations that were promised to me at the time of the membership sale, most of them either are listed in upcoming properties or when inquired about a so-called 'CHIS property', they will tell you its not there and then remove it from their website... Everyone beware of their tactics.
Nischay Mishra's reply, Jun 17, 2018
Thanks to the Mr. Jitesh from CHIS team. He not only acknowledged the discrepancy but also assured me of quality services from CHIS in future. He also helped me find accommodation for a holiday at my desired destination. I would hope that my fellow complainants can find a similar resolution soon.
Country Holidays Inn & Suites Customer Care's response, Aug 11, 2018
Verified Support

Mr Mishra thanks for resolving the query with CHIS as would get best services and amenities with us.

Nischay Mishra's reply, Jun 17, 2018

Thanks to the Mr. Jitesh from CHIS team. He not only acknowledged the discrepancy but also assured me of quality services from CHIS in future. He also helped me find accommodation for a holiday at my desired destination. I would hope that my fellow complainants can find a similar resolution soon.
We immediately asked for the refund after the payment and before signing the agreement in their Gurgaon office. Their sales employees took advantage of our situation and said that we can claim the refund only after signing the agreement and confirming the membership. We never confirmed their membership.

Their sales team used to call us with a different name and tried to force us to confirm for the membership and take one trip. They will talk rudely over the phone and will try to threaten by saying that your money will be lost.

After 4 months of follow-ups, they refunded us after deducting GST amount. Regarding GST, they said that it is paid to the government and cannot be claimed.

The company is fraud and their employees will always lie to you. Never believe anyone of them.
Country Holidays Inn & Suites Customer Care's response, Jun 27, 2018
Verified Support

We have already resolved the issue by refunding the amount. The dispute raised by you with your card issuer bank was not disclosed to us showing your fraudulent intent.
Manisha Jhawar's reply, Jul 2, 2018
Update 2-Jul- The dispute was raised in Feb when you not even agreed to refund after several calls and emails. You only agreed to refund on 7th Apr and sent me a confirmation on 9th Jun when I followed up. The cheque was handed over me on 16th Jun. You also lied about the GST. BTW, as soon as I received the amount, I had my bank know about it. So whose intent is fraudulent here?
Country Holidays Inn & Suites Customer Care's response, Jul 10, 2018
Verified Support

Please provide us proof of resolution of dispute from your card issuer bank for us to resolve the GST issue.
Gurwinderjit2018's reply, Oct 21, 2018
Firstly, as per GST rule, GST is not applicable if no service has been availed and in this of Manisha Jhawar, it holds true. CHIS can't deduct GST, its their liability which CHIS has to bear since they delayed the refund. Moreover, Its refundable by filing revised GST return which actionable on CHIS.
I also Agree to Manisha Jhawar, CHIS is fraud and fake and its representatives always lie to you. I'm victim of their fraud too and has been pursuing refund since last 2.5 months. Will wait for another 2 weeks and will drag them to consumer court. We all victims are uniting and together will bring them to justice and get our hard earned money back. Government of India has brought policy facilitating "easy of doing business" not "easy of doing fraud" which the promoters and representatives of CHIS seems to have misinterpreted to their self benefit.
I had recently purchased the membership with CHIS for 10 years and gone through very bad experiences of their services and staff behaviour. Let me narrate the whole experience.

1. Initially sales team members promote free holiday vouchers in mall premises and asked you to visit them if you need it. Once you visit their offices, trap starts from there as I have also been the victim of the same.

2. They will discuss about their best properties although they do not have tie up with a single 5 star properties in most of the cities. Sales guys make verbal commitment of providing best of services with countless promises that fall flat as soon as you purchase the membership and start dealing with customer service. They take their own sweet time in responding to your queries and will keep asking same question time and again for which response is already provided just to pass the time.

3. They have so many clauses which we come to know only after purchasing the membership. No transparency with the customers. Big liars!!!

4. When I did my first booking for Roseate House, Delhi through them then they have done wrong bookings instead of which I have asked.

5. Finally, my patience got over and I visit their office to understand why they are unable to provide me the services and instead of resolving the issues, I have faced unethical staff behaviour (Mr Shekhar) - Senior sales team member (Heading Noida office) who is very arrogant while talking to me and claiming himself as owner of the company but unable to resolve my single issues and wasted 1.5 hours time.

Because of above reasons, I want to cancel this membership and my whole amount of money is refunded which I have paid for the membership.
saurabh5589's reply, Jul 28, 2018
Typo "Because of above reasons, I want to cancel this membership and my whole amount of money should be refunded which I have paid for the membership."
saurabh5589's reply, Jul 29, 2018
I spoke to the company executive and they are ready to resolve my issues. Hence, I am taking back my complaint.
Country Holidays Inn & Suites Customer Care's response, Aug 11, 2018
Verified Support

Mr Saurabh as your CHIS query is being resolved now and assure you would provide best services and amenities.
saurabh5589's reply, Jul 29, 2018

I spoke to the company executive and they are ready to resolve my issues. Hence, I am taking back my complaint.
From last 20 days I was following up with country holidays for movie ticket .
Suddenly one day these people called me to come to their office to collect free movie tickets and stay voucher .one and half hour they forced us to buy membership then when we denied and asked for voucher they gave us piece of paper and suggested us to followup with customer support.Just to check their purity from last 25 days we are following up with the customer care and every time they told we will get back to you when there will be an availability.
These people are really liers .This is the way to befool people and offer membership .it's a way of sales strategy.poor company who is making people fool.
Country Holidays Inn & Suites Customer Care's response, Aug 11, 2018
Verified Support

Dear Ma'am

Kindly share your contact details to resolve the matter asap.

CHIS team
The team(Rahul Arora) is in touch with us and they have assured us to resolve it at the earliest.

Thanks and regards
Deepti Rao
Team CHIS is in touch with us.They have assured us to resolve it at the earliest.

Thanks and regards
Deepti Rao
It has been resolved.we have got the required facilities.

Deepti Rao
It has been resolved.we have got the required facilities.

Deepti Rao
Country Holidays Inn & Suites Customer Care's response, Aug 12, 2018
Verified Support

Thanks alot Ms Rao for resolving the query with CHIS as we have already provided the movie ticket for you as per your request here.

Deepti Rao 1 hours 9 minutes ago

It has been resolved.we have got the required facilities.

Deepti Rao
We have a 5 years full membership of CHIS. I should say it is the most horrible service I have ever experienced in this day and age.
After paying everything in full, getting the membership letter and fancy looking cards

1. you cant book a simple hotel room unless you are ready to make 10-15 calls and fight with them that you need the confirmation soon. they seem to have an army of call centre executive but no means to book a room. Everytime you make a call to book, they need 24 hrs to confirm, and then forget about or will cite some problem like unavailability. then they will require further 24 hrs to come back and deliver another uncertain response. this process goes on and on. Its a mental torture to haggle and push them to make them work.

2. Additionally its call centre executives constantly cites additional charges (for example they charge gst when you make the booking), which we were never aware of. Also keeps telling us this portion or that service is not available. They do seem to constantly discourage the booking itself.

At this moment I just want to somehow get rid of this whole program without getting the feeling that i wasted money. dunno how to accomplish that
Gurwinderjit2018's reply, Oct 21, 2018
I stand 2nd to Mr Jitu Teron, CHIS is fraud company and its representatives makes fake promises. Every victim of CHIS has fundamental right to raise his voice and demand refund if not satisfied by their services and/or CHIS failed to provide service which is true in your scenario. We all are victims of CHIS but sailing in individual boats which is not helping anyone of us. Its time to come together and join hands to bring this fraud company and its promoters to justice and get our hard earned money back. Please join us ("CHIS Victims", the forum rapidly building up) and together we win. Check your inbox me for details.
Garden Galeria Store manager Suraj Chaudhary calls himself a manager but don't even know how to talk to a lady. In case you attend their presentation and will say no to them they will be very arrogant and will start behaving in rude manner.

Please refrain from visiting CHIS. I heard lot many cases against them and these people are unprofessional.
Today I received a call from Mr Rahul Arora (Sr Customer Relationship Manager), he was saying that we have more then 5000 hotels but only those(only 67 in India) hotels are listed on web site which have signed a contract with us and for rest of the hotels we will use third party service. And we can't provide you the list of 5000+ hotels because they regularly keep changes.

Secondly he was accepting that Club mahindra has customer in lakhs that's why they have large number of complaints and we just have 3000+ customer only all over India so we have less no of complaints.

Nobody tells me at the time of booking that they are using third party service for hotels booking.

Invoice no: chis-nd782949
Reg no: chisnd774048
Date:[protected]
Amount: 140000
Country Holiday Inns Suites — country holidays inn suites fake promises to sell the membership, id chisdls774453

Mr. Raunit, venue manager of this company sold the membership with fake promises to me with membership id chisdls774453. At the time of membership they told that i can avail 3 room per day for any trip. When i tried to book the trip to udaipur, they are denying to book 3 room as they said you cant book 3 room because you have owned a membership only for 1 room. I purchase this only in terms that they will provide 3 rooms everytime when we go for vacation with family, now they denying the statement. Actually they denied all the things said at the time presentation. I have paid 140000 for this membership with amc extra. Almost 250000 for nothing. I need to cancel the memership without availing any single trip.

Please cancel my membership asap and refund the full amount.

I got below email from them:

Dear member,

Greeting for the day!!!

Would like to apologies for the inconvenience caused to you.

We cannot proceed your booking as per 03 rooms that you have been asked as your membership allows booking for 2 adults and 2 kids below 6 years and one room can be provided

Kindly share the details of the person as per one room so that we can proceed further.

Requesting you to confirm us as soon as possible might be possible that property option sold out
I was invited to their presentation in Garden Galleria mall but i realized in time that all promises made were verbal, none in writing and as soon as i refused to buy the membership the staff (including manager) started behaving rudely and weirdly. I would advise anyone to not fall in there trap and waste there hard earned money on such dubious schemes. Please refrain from using there services.
Hi All,

Myself Anita Vikrant Sharma,

we have purchased CHIS menbership on 12th of February 2019, we taken 5 yrs plan from CHIS Gurgaon now we are trying to redeem our holiday gift voucher which was complimentry along with membership and sent mail to concern department with all necessary details they denied our request and replied that gift vouchers only redeem their own locations that means we cant choose our location and we have to plan our holiday according to their limited hotels afetr paying this huge amount of 1 lakh Rs what they are offering us is Shimla, shirdi and karta instead of Goa.

They are also charging Rs 2000 + 18% gst in the name o[censored]tility charge so why they not tell us its not a gift and they will decide our location and we have to pay for that.

After paying 1 lakh 7 thousand Rs what we are getting in return is disappointments and frustrations. is this a luxury holiday for CHIS ?


We tried so many times there customer care number every time call drop automatically.

Mr. Deepak & Mr. Vijay from Gurgaon office who were showing us so many positive things like we will book your destination before your kit send to you and now they refuse to redeem our gift voucher. I don't understand in the time of meeting why they hide such kind of things and now things going wrong and frustrating us because every single thing related to our policy never ever shows us any positive response.

After getting all negative feedback on complimentary voucher we do not want t continue with is membership any more and want to close the policy ASAP and want our money back.

Regards
Anita Vikrant Sharma
Hi All,

Myself Anita Vikrant Sharma,

we have purchased CHIS menbership on 12th of February 2019, we taken 5 yrs plan from CHIS Gurgaon now we are trying to redeem our holiday gift voucher which was complimentry along with membership and sent mail to concern department with all necessary details they denied our request and replied that gift vouchers only redeem their own locations that means we cant choose our location and we have to plan our holiday according to their limited hotels afetr paying this huge amount of 1 lakh Rs what they are offering us is Shimla, shirdi and karta instead of Goa.

They are also charging Rs 2000 + 18% gst in the name o[censored]tility charge so why they not tell us its not a gift and they will decide our location and we have to pay for that.

After paying 1 lakh 7 thousand Rs what we are getting in return is disappointments and frustrations. is this a luxury holiday for CHIS ?


We tried so many times there customer care number every time call drop automatically.

Mr. Deepak & Mr. Vijay from Gurgaon office who were showing us so many positive things like we will book your destination before your kit send to you and now they refuse to redeem our gift voucher. I don't understand in the time of meeting why they hide such kind of things and now things going wrong and frustrating us because every single thing related to our policy never ever shows us any positive response.

After getting all negative feedback on complimentary voucher we do not want t continue with is membership any more and want to close the policy ASAP and want our money back.

Regards
Anita Vikrant Sharma
FRAUD, SCAM AND CHEATERS. They promised five star hotels and resorts but when asked for reservation they always state that the property is sold/ unavailable for booking or yearly renewal of tie ups are process. unresponsive customer care team, they put the call on hold for 10 mins and later disconnected when asked for senior executives. I have paid 175000 from my hard earned money and they are not providing any service in return. They don't adhere to their terms and conditions and all the lucarative offers given by the sales team in order to avail membership are set to be false and a fluke by their own customer care team.PLEASE DON, T BUY COUNTRY HOLIDAYS INN & SUITES membership.
gurpreetapj's reply, Apr 19, 2019
Please share you contact no. I would like to speak to you. I have also purchased their policy but so far they have not yet sent any policy documents. It was a trap. Is there any way of cancelling it ?
I am also a victim of this chis and have request my money back many times as they failed to keep up their promises apart from that claims that it is now non refundable .
I would like to go further with my complain with the district court has any one sued them already or filled an FIR against the management for false commitments and looting people .

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    Country Holidays Inn & Suites - membership false commitments