Country Holidays Inn & Suites — Membership refund required

Address:OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301

My name is Falguni Dutta ( Membership ID : CHISND773064 ). Me and my husband bought the 5 year membership plan of CHIS on 19th Feb 2018 containing 6 nights stay per year. Firstly - The method of attracting customers I was approached by a CHIS executive at the food courts of a Mall in Noida, who told me that there is a lucky draw and the winner will get free stay at hotel. For the lucky draw I provided name, address, mobile number etc. The next day I received a call saying that I have won the lottery and to get the free stay I have to come to a particular venue and collect the same. When I went to the venue, there were sales people who had counters and were actually selling membership plans for CHIS. I was not the only one to win the lottery, a lot many people had apparently won. As we travel a lot, we bought a 5 year membership plan worth Rs 80000 + AMC/-.(AMC : 8500/Year) .That time, we were unable to foresee the mental harassment we are going to face in the coming time. False verbal promises were made while selling membership plans and not providing stay at hotels listed on site. 1. When we bought the plan, we were told that it was applicable for domestic as well as international stay. But later in the contract it was mentioned that it included only domestic stay. 2. Also whenever I mail their reservations team for a booking out of the hotels listed on their website, they reply saying that that particular hotel is unavailable and they offer me a comparatively cheaper stay a hotel which is not even listed on their website. 3. At our first trip to Kerela, while booking, they tried to force us to pay additionally for breakfast, for which we denied to pay. They said they wont be able to book, if we don’t pay for breakfast. After much argument and reference of contract, they did our booking and that too in different hotel (not mentioned on their website). Our flight tickets were already booked and plans were already made so we didn’t have much option but to agree with the given options. It was a complete mental harassment for us. 4. We enquired for booking in Dharmshala, and they replied they cannot give us booking due to long weekend. It seems they expect us to take leave from our offices in order to use their membership. 5. We wanted to travel to Nainital for new years in 2020 and mailed them for a reservation, for which I get a reply saying that they have something called “BLACK DAYS” which extends from end of December to First week of January. These kind of conditions were never mentioned while buying the membership. Any person would travel more during holidays which for them are BLACK DAYS. 6. Due to the above-mentioned reasons, we thought o[censored]sing our days in Delhi only. So our last reservation enquiry, which we tried to get for 19th Feb to 21st Feb 2021 in Delhi. Firstly I selected a hotel “Royal Plaza, Delhi” out of seven hotels listed on their website at Delhi and mailed them requesting to make a booking, to which they replied saying that Royal Plaza is no longer listed with them. After which I told them to arrange any hotel in Delhi, to which they replied that due to heavy footfall they can accommodate me for only one night stay. After checking online on multiple websites, 5 out of 7 hotels listed were available for the days I wanted on at least 5 websites. Still no booking was made inspite of constant follow up. 7. These are the reasons we were able to use only 1.2 years of membership out of passed 3years.We don’t see the situation improving in future as well. Recently they have mailed to increase AMC as well. Above are the reason we cannot continue with Country holiday inn & suits any more and we want full refund along with mental harassment compensation we have faced and the loss of time .
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    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
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