Sep 17, 2019
Updated by Shefali.Agrawal I have received 2 calls from Mr. Rahul from CHIS who claims to be Senior Customer Relations Manager.
While I have clearly stated that I want a cancellation of this membership, CHIS is adamant on not being able to cancel it. The only point they have is - you signed the agreement with us.
My points:
1. Your salesman at the time of selling the membership did not allow me to read the agreement and said that it contained all that was told by him. Had he told me that he was lying all through, rest assured, I would have read that and never signed the document. Besides, you had already swiped my credit card before presenting the agreement and considering how money centric you guys have sounded - I doubt you would have done anything had I raised an issue even then.
2. Mr. Rahul agreed that salesman do go overboard and exaggerate things at the time of selling. With all due respect - is this not what I have been saying all this while - that your salesman lied to me at the time of selling the membership. It might be fine from your side that your salesman lie extensively, but from a customer's perspective - this is cheating.
3. You want me to take your services and trust you on what you are saying now. Well, I trusted you at the time of purchasing the membership and have realised - you cannot be trusted.
4. While going through my bank statements, I realised that even the amount that was quoted by your salesman was wrong. I was told that the total amount including the membership and the EMI interest would come to INR 95000 (membership 85000 + interest 10000). However, the truth is the total cost is more than INR 102000 (membership 85000 + interest 17000+). Makes me wonder if there was any truth in anything that you said that day.
In all the conversations, you have said that I shouldn't have signed the agreement and that I made a mistake when I signed the documents. I agree to this - infact, the biggest mistake I did was to go to your office that day.
In both the calls Mr. Rahul is trying to force me to mark this complaint as resolved - why? I am not interested in availing your services, which were sold on basis of lies - and this complaint will be closed only when I get back my full refund.
P.S.: I finally received the welcome kit after raising this point over the above-mentioned call - in a swift time duration of 45 days. Great service!!
While I have clearly stated that I want a cancellation of this membership, CHIS is adamant on not being able to cancel it. The only point they have is - you signed the agreement with us.
My points:
1. Your salesman at the time of selling the membership did not allow me to read the agreement and said that it contained all that was told by him. Had he told me that he was lying all through, rest assured, I would have read that and never signed the document. Besides, you had already swiped my credit card before presenting the agreement and considering how money centric you guys have sounded - I doubt you would have done anything had I raised an issue even then.
2. Mr. Rahul agreed that salesman do go overboard and exaggerate things at the time of selling. With all due respect - is this not what I have been saying all this while - that your salesman lied to me at the time of selling the membership. It might be fine from your side that your salesman lie extensively, but from a customer's perspective - this is cheating.
3. You want me to take your services and trust you on what you are saying now. Well, I trusted you at the time of purchasing the membership and have realised - you cannot be trusted.
4. While going through my bank statements, I realised that even the amount that was quoted by your salesman was wrong. I was told that the total amount including the membership and the EMI interest would come to INR 95000 (membership 85000 + interest 10000). However, the truth is the total cost is more than INR 102000 (membership 85000 + interest 17000+). Makes me wonder if there was any truth in anything that you said that day.
In all the conversations, you have said that I shouldn't have signed the agreement and that I made a mistake when I signed the documents. I agree to this - infact, the biggest mistake I did was to go to your office that day.
In both the calls Mr. Rahul is trying to force me to mark this complaint as resolved - why? I am not interested in availing your services, which were sold on basis of lies - and this complaint will be closed only when I get back my full refund.
P.S.: I finally received the welcome kit after raising this point over the above-mentioned call - in a swift time duration of 45 days. Great service!!