| Address: | Country Holidays Inn & Suites Pvt. Ltd. H-17 Ground Floor, Block H, Sector 63, Noida, Uttar Pradesh 201301(U.P.) Toll Free no- 0120-4994070 / 18001 |
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Dear sir,
I want to share my grief through this mail regarding CHIS service (Only 5% service provided against the agreement till ending of 5th year, Plan will expire in Mar'23).
User id - id - 773739
Myself deepak sharma & anju sharma (Wife) has purchased country holiday inn & suites membership CHISBH773927 in 85000/-. 31-mar-2018.
We have paid all amounts during inception by mutually agreed terms & condition that we can utilize all 6 nights with 6 family /1night each.
While going for booking,
1. Now, a new excuse raised by CHIS that my membership deactivated.
Following are the some excuses raised by CHIS time to time:
2. CHIS representatives Put my call on HOLD for a long period of time when i call CHIS numbers.
Never got booking on time, every made excuse not to provide rooms (Most of cases rooms not available or inactive.). This time i am following for rooms at Gurugram from last 4 months but denying me with excuse that location not active, 2 months wasted out of my remaining 6 months.
Totally fed up with their services, request you to please refund my money. Playing game on phone my transferring calls in different departments to frustrate the customer. Last conversation for 1.5 hrs with Deepali, bILAL & Chandan etc.
3. Chis team pressurizing & blackmailing for accepting their unnecessary conditions / policies which are not declared while signed the agreement.
When we had denied, they said that - they can't proceed for booking. Mail screen shot attached.
4. Pressurizing for remove these complaints before request for bookings on mails and whats app.
5. Since starting with chis, we’re suffering lots while going for bookings, why we'll wait for our bookings when we've paid money to them in advance, chis is taking 5-6 months for booking.
6. No compensation for Covid-19 period as they had not provided any booking.
Regards
Deepak/ Anju Sharma
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