Country Holidays Inn & Suites — multiple issues noticed with a country holidays & suites- hassles during booking each and every time

Address:

Country Holidays Inn & Suites Pvt. Ltd. OBS TOWER 3rd Floor, A- Block, A-37 Sector 63 Noida-201301 (U.P) India Email: [email protected], Gautam Buddh Nagar, Uttar Pradesh

This is in reference to my discussion with reservation team executives & regular communication with CHIS team regarding various reservations time to time from signing of agreement & categorically since last 10 days.

To my utter disappointment & surprise, you are not responding to any emails since last 10 days. The matter is grave & urgent at requires your immediate intervention. The standard response from CHIS received whenever, request for booking is placed is “Bookings are fully occupied due to high demand & current season and hence cannot be available right now”. Such a response clearly reflects negative mindset and also of constant readymade excuses which is unacceptable.

Since the period CHIS membership was taken, I haven’t received confirmed booking without hassles which includes multiple telephonic discussions, queries & exchanging numerous emails.

I am deeply pained by the way Customers are handled by CHIS & hence I am highlighting the following concerns against my existing CHIS membership agreement. Please provide a point wise reply clarifying the same.

1. From which month/year can I get the reservation booking in one go? Currently this happens only when escalations are sent to you.
2. Why is it that reservation at the property is ALWAYS considered as 2 rooms for 2 nights & 4 adults instead of 1 room for 1 night & 4 adults? Agreement mentions four adult would be catered to.
3. Why is it being informed that booking has to be done prior to 15days? Agreement mentions a time frame of 7 days only.
4. Why is it that breakfast charges are additionally added in every booking? Verbally it was agreed that breakfast for all 4 adults will be complementary.
5. Why is it that in ALL the previous bookings, sub-standard property was provided? (E.g in Gangtok and during my last visit to Ranthambore)? Agreement mentions at least 3 Star properties will be provided. My family is always in dilemma regarding room category & it is always a surprise after reaching property when sub-standard rooms with sub-standard facilities is provided.
6. Why is it that booking is provided in properties which are neither listed in your website, nor mentioned in the app? The same was mentioned during the time of agreement signing that all properties are duly listed in CHIS website https://www.countryholidaysinnsuites.com
7. Why is it that we were never provided discount on foods in the property? Agreement mentions that a discount of 20% shall be provided on food bills.

I have taken CHIS membership for wellbeing of my family on good faith and verbal commitments during signing of agreement. I had also paid the entire amount in one go. But getting such a pathetic response despite paying the entire amount was not expected.
Without reiterating any further, I propose two options henceforth:

1. Terminate the agreement with IMMEDIATE effect. Whatever amount due has to be payable by CHIS to me.
2. The booking team has to be instructed to provide a hassle free booking whenever I require the same A written confirmation to this effect has to be issued by you.