Country Holidays Inn & Suites — no response /service delay

 
1 Review
India
 pratikshadev on Jun 12, 2019
I bought a package 2 months back and after reading the reviews and comments i didn't do the full payment. I bought 45000 rs package against which i deposited 16500rs. now when i asking for refund or the package in the amount give I am not getting revert from customer care even after chasing them for more than 2 months now. CIIS is big fraud and this complete package drama is scam to earn money . So at the time of asking the refund back they go by all terms & conditions and while selling the package they dont even give you time to go through term & condition. I even asked them give me time to read terms & condition to which they replier Mam you need to trust us, we have downloaded you all whatever is mentioned. I am going to file legal complaint against them so they stop fooling people around.

Complaint Status


[Jun 16, 2019] Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Verified Support
Country Holidays Inn & Suites Customer Care's response, Jun 18, 2019
As to inform that we are CHIS as Country Holidays Inn and Suites and not CIIS as there are Countryard Imperial Inn and Suites so kindly resolved the same complaint from our portal on consumer.
Verified Support
Country Holidays Inn & Suites Customer Care's response, Jun 19, 2019
SIR WE REQUEST YOU HUMBLY TO RESOLVE THE SAME COMPLAINT AS ITS FOR CIIS AND NOT FOR US AS WE ARE CHIS PLEASE DON'T GET CONFUSE IN THAT..SO PLEASE RESOLVE IT NOW..WOULD APPRECIATE IT.
Verified Support
Country Holidays Inn & Suites Customer Care's response, Jun 21, 2019
SIR WE REQUEST YOU TO KINDLY RESOLVE THE SAME AT EARLIEST AS IT DOES'NT BELONG TO US.
Verified Support
Country Holidays Inn & Suites Customer Care's response, Jun 23, 2019
SIR WE HUMBLY REQUEST YOU TO KINDLY RESOLVE THE SAME AT EARLIEST AS IT DOES'NT BELONG TO US.
Verified Support
Country Holidays Inn & Suites Customer Care's response, Jun 29, 2019
SIR WE HUMBLY REQUEST YOU TO KINDLY RESOLVE THE SAME AT EARLIEST AS IT DOES'NT BELONG TO US.
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    Customer satisfaction rating
    69%
    Complaints
    168
    Pending
    0
    Resolved
    114
    phone
    +91 12 0499 4070
    location
    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
    Country Holidays Inn & Suites - no response /service delay