| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201009 |
I raised a complained on another grievance forum as well regarding the company is not providing services as promised in agreement and hotel unavailability issue always remains with them. On this the company reverted me with below statements on consumer forum that is completely the false statement.
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Response received from company : this is to notify you that the mutually signed, legally binding agreement between the organization and the member had already been provided to the member after joining the membership which clearly states all the terms & conditions, however, the facilitation under the membership is nowhere being denied to the member but the member is falsely accusing the organization on the basis of there own assumptions which are contrary to the terms & conditions of the vacation purchase agreement.
Date :[protected]:53:33
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Replied #
With reference to grievance number # 1766287. The statement given by company is - "however, the facilitation under the membership is nowhere being denied to the member" hotel unavailability issue always remains with chis reservation team. I have been requesting several times for rathambore booking (23rd sept, 13th aug, 5th nov, 6th dec) and it has been denied by them for which you may find attached copy of email as evidence. They are doing mental harassment to me and twisting the facts on public forum to mislead to close the grievance.
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I also posted a complaint today, and came across your legal notice post. can you please coordinate with me on the same, i may need your help.My email id is [protected]@gmail.com (myowndestination "at the rate" gmail "dot" com). My member id is CHISGND776704. Thanks.