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Country Holidays Inn & Suites

[Resolved]  Country Holidays Inn & Suites — Pathetic customer service

Took a 10yr domestic/international plan from CHIS in 2019. Since starting faced issues with booking and wanted to cancel my membership but they refuse to cancel and just convered it into 5 yr domestic plan.

After that also several times faced issue with reservation as reservation team provide pathetic customer service.From past 4-5 months they are refusing reservation on the listed properties on their app and website and provide vague/ stupid reasons.

Sales team makes false promises. Reservation team really bad and management don't bother to listen to customer grievances

I want them to cancel my membership and provide refund.

Manu Khanna
CHISGND775937
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Sep 30, 2021
Complaint marked as Resolved 
Reopened this complaint.Issue not resolved
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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Comments

Thanks Consumer Complaint Forum Team for your support.
Got the call from CHIS customer care team and GM Customer relationship.They both have assured better services in future.Trusting their words and marking this complaint as resolved.
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    +91 12 0499 4070
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    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
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