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OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
[Resolved] Country Holidays Inn & Suites — Pathetic Service and Unjust demand by CHIS
I, Praveen Singh Bais, along with my wife, purchased a 10-year CHIS membership in November 2020, identified by membership number CHISGND779071.
During the presentation, we were lured by numerous promises regarding the quality of their services and hotels listed in their catalog. However, these promises have proven to be utterly false. Our only experience utilizing their service was booking a subpar standard room in Delhi, which turned out to be a terrible ordeal. Since then, all attempts to contact them have been met with unhelpful responses. They consistently delay their replies, requiring constant follow-ups, only to inform us that the properties we desire are never available.
Furthermore, they insist on charging an Annual Maintenance Charge (AMC) for each year, regardless of whether we have utilized their services during that year. Despite being informed, like many others, that AMCs are only applicable if the service was used, they are now demanding payment for the pending AMCs of the past three years—an entirely unjust demand. Even in light of the pandemic, when travel restrictions prevented anyone from utilizing their services, this company shamelessly insists on collecting AMC fees.
This company is undeniably a scam and a colossal fraud. Urgent legal action should be taken against them. Unfortunately, we fell victim to their deceit, and we deeply regret it. I strongly urge everyone to steer clear of this trap and avoid making the same mistake we did.
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Jun 2, 2023Complaint marked as Resolved
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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