[Resolved]  Country Holidays Inn & Suites — premature membership | refund full amount

Address:House No. 1903, Sector 4, Gurgaon, Haryana, 122001

This all had started on 20th june, 2019, i got a call from chis, that your name is selected for lucky couple who win free vouchers. They request me to come and collect them. When i asked them what they are selling then they replied that they are not selling any product/package. They called me on continuous basis to come and collect my coupon.

When we reached there (Star mall office of chis) we met mr. Amit thakur (Contact no.-[protected]) and mr. Rohit (Contact no - [protected]). They start telling us about their product and as we get up to leave that place they requested us to take coffee (Which was medicated as i felt dizziness just after drinking of coffee), after that we don’t know what is going on. We have no control on our senses. They take my sign on many papers (I don’t even remember what kind of papers are they, may be they take my signature on property papers as i am not in my senses). The same day our accounts got debited by rs 1, 19, 000. Height of fraud can be sensed easily by us if we are in our senses as your staff has not even gave us paper/mail regarding the package/services they are proving us for which amount was deducted from our account.

After all that incident as we came home we both start vomiting and later in morning got another trauma of miscarriage (Due to that coffee which was medicated). On next day i. E 21st june, 2019 when we came in our senses then we came to know that our accounts are debited. We approach mr. Rohit through phone call and also visited your star mall office in gurgaon where incident happen. Your staff misbehaved and ignored us and refused to refund the amount (As they say amount is non refundable).

Now as you staff/ company is not responding favorably, we have left with no option other then police complaint and legal action for the mental, physical and economical trauma given by your staff/company.

Irrespective of how good/bad your package/services are, we are no more interested in associating with your company after that physical mental and emotional loss caused due to your company/staff. Your company has snatched our 1st baby and also our hard earn money. The biggest fear to me is about my health, will i be able to conceive again after that medication give through coffee.

Kindly refund our amount of rs 1, 19, 000 as we are no more interested in associating with such a fraud company/staff.

Regards
Shweta singh and anil
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Aug 11, 2019
Complaint marked as Resolved 
My full amount was refunded.
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2019
Country Holidays Inn & Suites Customer Care's response
May we please request you to kindly share your membership id or contact details as to resolve your query asap.
Jul 26, 2019
Updated by Ani Jaglan
My membership id is CHISRJ776853 and my contact number is[protected].
Complaint comments 

Comments

They are big time cheaters. They committed something else and now giving else. They are all denied what they said at the time of mambership. They are refusing all the places which I want to book.. They are not giving the same hotel etc which is mentioned on the website of CHIS and even not picking up my any calls. Amd also not returning my amount.

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