Country Holidays Inn & Suites — refund of my money rs. 95000 for domestic

Hi

We have taken membership from country inn on[protected], membership fees rs. 89000 and tenure 5 years.

During my first call at their customer care, chis call it as welcome call, i found many new rules. Like limit on usage of nights per year, even we can't take 6 nights continuous, their should be a break of one month in between. I was very confused that why would one take 5 years long membership if they don't have flexibility.

Reg no: chissrk779533
Receipt no: chis-dl787845
Date:[protected]
Gistin no : 07aagcc7611q1z8

Now, i have searched social media and found so many false promises complaints from chis. After carefully viewing so many complaints against country inn, now i have realized that i have done a big mistake taking their membership few weeks before below are the details.

Request country inn to initiate my refund, i have not started utilizing any of their service.

Hope for a favorable and quick action.

Best regards
Priyank jain
Was this information helpful?
No (0)
Yes (0)
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Nov 12, 2019
Updated by jainpriyank
Hi All

Today I received a call from Country Inn office, I have told them my issues regarding limits in consuming nights/ days. During our discussion, she updated me that if we consume more than 6N/7N then first of all we need to pay double AMC i.e. 14k+GST. Also, in case we use let's say 8N/9D then our deduction would be 14 days from our membership which is really weird.

This is really false commitment, we cannot consume our membership properly and then they have started putting extra charges / new rules. They are now asking me to look into the signed documents and denying for refund.

Request Country Inn to consider it and move me out from this membership in a smoother manner.

If my initial relationship has turned out bitter, how can I think of long term relationship.

Best regards
Priyank Jain
Nov 13, 2019
Updated by jainpriyank
Hi

I recommend not to take the membership from Country Inn, their service is pathetic. Once they take the money then they don't care about their customers.

I had a discussion with their team multiple times but they don't care. I will now take this matter to other social media to expose them. I was trying to avoid this but seems Country Inn is not interested about their branding.
Nov 14, 2019
Updated by jainpriyank
They have the pathetic way to deal with the customer specially in membership part. I have initiated complaints against them at various platform like social media, government complaints, also if they listen will goto consumer court as well. Their one sided agreement of non-refundable fee is not justified. I will also initiated an email about this practice to their business group and partners as well.

Really a bad name on hospitality industry.
Nov 15, 2019
Updated by jainpriyank
They are the worst company in hospitality business. No response from their representative. They talked once to me and simply said we cannot refund, they are forcing us to continue Country Holiday Inn membership. They have cheated public by putting wrong promises and enjoying money.

Shame on such company, I have already started communicating about their membership policy to media and other institution. Let's start exposing them on public/ social media like Facebook, Twitter, Linked and any other so that no other person will get abused by their faulty policy.
Nov 22, 2019
Updated by jainpriyank
Please be aware about this company (CHIS), very unprofessional and cheap minded. They have looted lot of people you can see the post. Also, publish in all social media about this company so that people will be carefull
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Country Holidays Inn & Suites
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    713
    Pending
    0
    Resolved
    442
    Country Holidays Inn & Suites Phone
    +91 12 0499 4070
    Country Holidays Inn & Suites Address
    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
    View all Country Holidays Inn & Suites contact information