| Address: | Regd. Office 2045/1, Street No. 6, Chuna Mandi, Pahar Ganj New Delhi 110055 | | Website: | www.countryholidaysinnsuites.com |
We were called by CHIS for some promotion activity of their hotels/company at Hotel Vivanta Dwarka on 25.10.2020. During their conversation they took all relevant information from us and tried to force us to buy their vacation. During the course of our conversation they explained us number of free bees such as booking at 5 star Hotels which will be booked for 3 persons including breakfast, free cab for pick up and drop etc etc. In the meanwhile one of them asked my husband to give his debit card to him so as to check how much reward points were available on the card. He came with a swipe machine and asked for PIn.! We thought he is checking rewards but actually he swiped the card with Rs. 25000.00, which was notified on receipt of message on the mobile. In the meanwhile they were trying to convince us with the images of 5 star hotels which are owned by them or under tie up with them and giving further additional days as vacation without any additional charge. Finally, they asked us for a final figure of Rs. 185000.00 out of which Rs. 160000, 00 was debited from my Credit Card limit and was told that 24 EMIs will be made for 6667.00 each but I got a message from Card company that merchant had requested for EMI for 12 months I.e. again not as per what We were told. When we asked them to give some time to think over they said this offer is valid only for today till we were on the table with them .They got signed from us an application and took my signatures on the stamp paper but not shown us the contents of the agreement. We were told that if terms and conditions are not suitable to us we can cancel the membership at any time. When their task was over, they handed over a souvenir on becoming member with the assurance that all the documents will be sent to us after signing from the company. While back to home, we just searched the company website. To our surprise, hotels we were advised in the presentation were not listed there. On further search while seeing reviews by the customers for the services offered, these were not as per the presentation by the sales team. We immediately called the sales team for enquiring about the reviews, We were told that these are the reviews of lock down period when company was not in operation. Not satisfied with the reply given by sales team, I sent a Mail on the email of the company within 8 hours of the booking as a member, requesting them to cancel the membership, not activated so far, which is yet to be replied. As I have not used any service of the company so far, I want my money returned.
Please take necessary action in this regard.
ANITA PAHWA
MEMBERSHIP NO.CHISMAHRTK0430 Was this information helpful? | 
Thanks