[Resolved] Country Holidays Inn & Suites — Very bad services and fake promises

Shivani Ji

May 31, 2022

Address:

Delhi NCR, NOIDA BRANCH

We purchased a membership of CHIS in October 2021. At that time company gave us a complimentary stay at Maldives and flight ticket coupons worth rs 30, 000. But when we tried to book flights, they always said there is a server problem, or server is under maintenance. And they spend whole 4-5 months with those silly reasons. Then we tried to booking for Goa. But the staff was so rude and careless. Thed didnt receive our calls, we tried to contact them 100s of times. And no response from their side.And we have to forget about this again after so much metal harrasment.. in April 2022 we tried to book nanital for and they again gave reasons like we can't give you reservations for nanital because they have some issues. And they gave us other locations to choose. Still we showed some patience and choose manali for booking in June 2022 . At the time of purchase of membership we were promised that we can book extra rooms for family, if we send request before the desired dates of booking. But again we disappointed with the reservation. They r not giving us extra rooms for family. We r agreeing to pay according to their policy. Giving them request on time . But now they r not even picking up our calls. They switched off their phone . We don't have any medium to contact them. How ridiculous representative you hired. They don't have any responsibility for their clients. It is such a mental trauma for me and my family. It is a mistake when I bought your membership.

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Jun 11, 2022

Complaint marked as Resolved

From the day one after our complaint, the executive helped us . She listened our concern and helped to resolve all of them. i appreciate her efforts.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

Jun 08, 2022

Updated by Shivani Ji Only one issue is resolved that is also late, however there are couple of issues which are still pending.

First issue: when I bought this Holiday membership they have given Flighs voucher worth Rs. 30, 000.00, but whenever I ask them to reedem vochers they replied with technical problem in their system and this technical problem is continue from the day, I bought this holiday plan.they spend 2-3 months makinng us fool, that we are working on your issue sir. but after that they stopped picking our calls.

Second issue: They have given me the complimentary Maldives voucher, however at the time of booking they were charging me 1 Lakh ruppes for food + green tax. at the time of buying membership they promised me for accomodation only, they havent mention about hidden cost of food to be payable at the time of booing. at the time of booking they added food cost of 1 lakh rupees. i can manage my food myself. but they didnt agreeed without food costing.

third issue: while selling me this membership and giving me this complimentry Maldives voucher, they didnt mention that this offer is only for couple and not for the kids.