Country Vacations — country vacations cheating with membership

Address:

560100

Hello,

I paid 1, 65, 000/- to country vacations. My agreement number : dt 41#3958

Member ship id: cvbglgclub10lb249545

Paid date:march 3rd 2018... Dispute raised: march 5th 2018.

13 properties available in bangalore:

Very important: they promised property at hosa road junction, with overall 13 properties available in bangalore.

Fact: they promised 13 properties in bangalore, but only sarjapur is active whereas others (Only six) under renovation (New properties) in bangalore. That too only six properties are available of which only one is active in bangalore. Iam staying at hosa road junction, signed agreement only after confirming 10 times with them. But property itself is not available, even my registered house address with hsbc credit card is also hosa road junction. How can i utilize gym/tawalkars available in sarjapur when it is 25kms far away from my home.

Karate, swimming, bowling, archery aerobics, zumba & cooking classes activities:

Promised: karate, swimming, bowling, archery availability for kids and adults.

Fact: no where in the world they have bowling/archery facilities available in their properties. Karate and swimming classes are available only for kids, that too only in summer (Until now not sure of all details). They don’t have aerobics, zumba anywhere in their properties.

Gold/platinum membership:

Promised: to activate platinum membership which is for 30 yrs for 165000 rs.

Fact: they activated only gold membership which is for 10years.

Spa availability on all days throughout year:

Promised: they promised spa on all days throughout year for both male and female.

Fact: no spa available for women at any point of time. Tried booking for it but failed as it is not available anywhere.

10 days’ vacation free accommodation:

Promised: they promised 10 days free accommodation in a country vacation membership. Accommodation without any charges for all 10 days in a year. They told amc was optional.

Fact: but they activated only 6days/7nights only. And now asking for amc (Extra charges) for availing vacation. I paid 10500 as amc as part of 165000, but now they are asking for all years to be paid which will be one lakh more. And vacations are booked only for weekdays. We cannot have vacations in weekends. Completely disappointed as iam a working employee, can’t afford to take that many leaves. After talking to their customer care/reservation counter, amc is mandatory.

Sightseeing free:

Promised: free sight-seeing offered before payment in both national and international vacation.

Fact: sight-seeing not free, when i called them they asked me to pay fuel + driver charges extra. Asked pay now before booking, when i called their customer care for reservation.

Resale/rent options after 2 years:

Promised: if we are not satisfied with services, we can sell our membership or rent it out.

Fact: such process is not at all existing in their company as employees are all leaving in less than six months always, only the same sales executive has to do a resale/rent else others can’t do it. Company has not provided any such mail id /process in agreement.

Nazia — sales manager promised us ([protected])

Uday — (Sales person) mobile number: ([protected])


I am not happy with the facilities also as they are not clean and have seen unethical (Not for family) things happening in their restrooms.

They gave agreement only after payment. They didn't even allow us to talk to others or browse internet, not allowed us to walk out of room. They kept in a room where even mobile connection was not available, in a basement room. Even today the situation is same.

After talking to customer care, head office executives i got to know of facts. So raised a dispute immediately.

Earlier also lot incidents happened like this, got to know through internet/friends.


Please let me know if you need more details.


Thanks and regards,
M. Usha subba rama krishna.