Country Vacations — Membership over still getting emails for AMC charges

My Country vacation Membership ID : DT5402514
This membership was over 5 years before. I had paid 50000
rupees and availed it for 4 years out of 5. Recently I requested for cancellation without refund of membership amount. As per country vacation official written communication, I submitted cancellation form.
But this still didn't cancel my membership and I am still getting email for AMC DUE of 65000. In formal written communication country vacations clearly mentioned that I do'nt have to pay AMC if I am cancelling it. But they keep on sending AMC DUE email and dont cancel membership.
I need this membership cancelled (Ideally it should have cancelled 5 years before) .
I dont want membership fees. I want to cancel membership and written official confirmation of 0 due amount.