[Resolved] Country Vacations — Need help/support in cancellation of my country vacations membership

jayam naveen

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560029
Website:	www.countryvacationsindia.com/country-vacations-bangalore.php

Hi Sir/Madam,

My self Jayam Naveen and I purchased country vacations membership on 16th April 2016 from sarjapur road, country club basement Bangalore branch.

Now I wanted to cancel my membership as there are many false promises made, as there are many differences in what facilities/services told by them and given to me. They played a one sided agreement by gathering 3 to 4 people around me while presentation.

Major false promises done during the presentation & process of taking membership:

1. Total membership cost Rs.75, 000 and first I need to pay Rs.30, 000 down payment and for that they said they are giving 2 years EMI with 0% interest rate. But when I check the swiping machine slip later, it shows me that it is for 1 year and with 14% interest rate.

2. Many facilities/services offered like yearly 7 flexible vacation days which can use across India country club and its partner resorts in any days and also they have carry forward and sell back option, free accommodation, free sight seeing and discount on food and travel for max. 8 members.

3. Lifetime free membership to access country club resort facilities and fitness programs across world to max. 8 members.

4. Cancellation facility is available.

5. Comply with AIRDA and so on..

After these many mismatches, I asked for cancellation with the same guy and he sent koramangala branch and their after 1.5hr discussion, he gave me a slip in which with some email id's to contact for the cancellation but with no hope.

Actions I have taken so far:

1. Sent Cancellation request mail and daily sending reminder mail(to people in Cc).

2. Sent Registered Post and courier to Hyderabad head office on cancellation request.

3. I called my credit card bank customer care and they initiated dispute form filing process.

Please do find attached documents and take this as my complaint and do help me in cancellation of my membership and getting my hard earned money back.

Thanks & Regards,
Jayam Naveen

Mob.: [protected]
[protected]@gmail.com

Sri Aaiji Nivas,
#39/3, Flat no. 201,
AECS Layout main road,
Kundalahalli gate,
Bangalore - 560037.

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Complaint marked as Resolved

Country Vacations customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2016

Country Vacations Customer Care's response Dear Member, Good Morning! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number by logging in to the below mentioned portal to resolve your query immediately. Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership, so as to help you and understand the issue better to resolve. You can also reach us on below numbers and e-mail Ids For Country Vacations membership call us on:[protected]/67484444 E-mail Us On: [protected]@countryvacationsmail.com http://reviews.countryvacationsindia.com/ Best Regards, Response Team Country Club Hospitality & Holidays